Monash uses Microsoft InTune Mobile Device Management for all new smartphones given to our staff. This helps us ensure that your device is secure and up-to-date. With InTune, you can feel confident that your phone is protected and ready to use.

The MDM provides:

• a minimum set of cyber security standards across all mobile devices (for example, it requires a six-digit pin)
• visibility of who is using University assets
• simplified setup and deployment of devices.

Information collected

The MDM collects the following personal information from staff:

• name, email address, job title, department
• mobile device information including the owner, device name, serial number, manufacturer, model, operating system, company apps and app names on the device (but not content).

Does the MDM track me?

The MDM used from 2020 onward does not have the ability to track your location via GPS without your knowledge. The InTune Company Portal app requires location permission to be enabled, but your location can only be identified if Lost Mode is activated.

If you lose your Monash smartphone, our authorised eSolutions administrators can activate Lost Mode to help you locate it. When activated, a message will appear on the phone lock screen informing you that the device is collecting location information and is in Lost Mode. This message will also include a service desk number that anyone who finds the phone can call.

In these circumstances:

• no device location information is sent to InTune until this action is turned on at the request of Monash or the user
• the Locate Device action will send the latitude and longitude coordinates of the device to InTune, and show it in the secure portal
• the data is stored for 24 hours, then removed
• location data cannot be removed manually
• location data is encrypted, both while being stored and while being transmitted.

Service Desk requests