Lost or stolen Monash smartphones (staff)
Lost or stolen Monash smartphones (staff)
If your Monash smartphone is lost or stolen, you need to suspend its service immediately. This helps prevent unauthorised use of your device and account.
To suspend your service, contact Solve Communications (see the Help section below).
You can also contact Telstra directly by calling 1800 816 658.
Temporary suspension period
Telstra allows a maximum 28 day suspension period for lost or stolen devices. After this time, they will reconnect your mobile service to allow incoming calls and outgoing emergency calls only.
Lost mode
If you lose your Monash smartphone, our authorised eSolutions administrators can activate Lost Mode to help you locate it. When activated, a message will appear on the phone lock screen informing you that the device is collecting location information and is in Lost Mode. This message will also include a service desk number that anyone who finds the phone can call.
To activate Lost Mode, you’ll need to contact the Service Desk.
Help and support
Contract enquiries: Solve Communications
For contract information, mobile number transfers or smartphone enquiries, contact Solve Communications by:
- Phone (Mon–Fri): 1800 630 022 (8.30am – 9pm)
- Phone (weekends): (03) 9696 1234 (9am – 5pm)
- Email: help@solve.com.au