CHE Seminar Series: From data to impact - Using patient experience data to promote equitable health outcomes
Patient experience data is increasingly captured throughout health services to identify gaps in service delivery. Despite a deluge of data, inconsistent and inadequate application of these data in systems and services contribute to limited visible change. This session will examine the mechanisms currently employed to capture patient experiences, their utility, and application among diverse populations. A novel framework for capturing and applying patient experience data will be presented, along with future directions for this field of research.
Speaker profile
Professor Reema Harrison (BSc hons Psychology; MSc Health Psychology; PhD in Psychology of Patient Safety) is a translational health services researcher who leads the Healthcare Engagement and Equity Research team at the Australian Institute of Health Innovation. Professor Harrison is Adjunct Professor at the UNSW School of Population Health and has formal affiliations with the University of Leeds, UK.
Corey Adams (RN, GradDip Psych, MBA) is a mixed-methods researcher with a strong focus on Patient Experience and healthcare quality improvement. With over 20 years of healthcare experience, including background as an ICU Registered Nurse, Corey has sought to identify strategic initiatives to improve experiences for both patients and staff in the healthcare setting. He has published research on best-practice methods to evaluate and enhance healthcare services, including the use of co-design to improve healthcare experiences and outcomes, and is currently completing a Doctorate in Public Health.
Weekly seminar series
As part of our Centre's vibrant research culture, we host a weekly seminar series. Visiting and invited researchers present current research relating to the economics of health and wellbeing, and the healthcare sector. Visitors are welcome to join these sessions where discussion and debate is encouraged.
For further information on our seminar series, please contact Trong-Anh.Trinh@monash.edu
Event Details
- Date:
- 25 February 2026 at 12:00 pm – 1:00 pm
- Venue:
- Caulfield campus, Building C, level 3, room C302B
- Categories:
- CHE Seminar; General
Description
Patient experience data is increasingly captured throughout health services to identify gaps in service delivery. Despite a deluge of data, inconsistent and inadequate application of these data in systems and services contribute to limited visible change. This session will examine the mechanisms currently employed to capture patient experiences, their utility, and application among diverse populations. A novel framework for capturing and applying patient experience data will be presented, along with future directions for this field of research.
Speaker profile
Professor Reema Harrison (BSc hons Psychology; MSc Health Psychology; PhD in Psychology of Patient Safety) is a translational health services researcher who leads the Healthcare Engagement and Equity Research team at the Australian Institute of Health Innovation. Professor Harrison is Adjunct Professor at the UNSW School of Population Health and has formal affiliations with the University of Leeds, UK.
Corey Adams (RN, GradDip Psych, MBA) is a mixed-methods researcher with a strong focus on Patient Experience and healthcare quality improvement. With over 20 years of healthcare experience, including background as an ICU Registered Nurse, Corey has sought to identify strategic initiatives to improve experiences for both patients and staff in the healthcare setting. He has published research on best-practice methods to evaluate and enhance healthcare services, including the use of co-design to improve healthcare experiences and outcomes, and is currently completing a Doctorate in Public Health.
Weekly seminar series
As part of our Centre's vibrant research culture, we host a weekly seminar series. Visiting and invited researchers present current research relating to the economics of health and wellbeing, and the healthcare sector. Visitors are welcome to join these sessions where discussion and debate is encouraged.
For further information on our seminar series, please contact Trong-Anh.Trinh@monash.edu