How are AI and Gen-AI Being Used in Organisations and Processes?
Use of Artificial Intelligence in organisations is advancing rapidly and organically, and is frequently described as the ‘future’ of how we work. Yet many organisations and individuals still struggle to identify how to use AI, and leverage its use as productive, reliable, and responsible support for organisational processes and work.
Join us as we explore how AI is actually being used in organisations, in both small and large scales, and what AI is currently delivering (or promises to deliver) to our six industry panellists and their organisations.
Representing major organisations and two AI-based services, our expert panel will share real-world examples of AI in action across their work and organisations. They will discuss related regulatory, data security and human resources challenges, and also address three key questions:
- How can AI improve processes and productivity
- Where should we apply caution and oversight?
- Why are people still essential in the age of AI?
Speakers
Aaron Leung, General Manager, Business Process Improvement, Telstra
Mr Leung leads Telstra’s Process Improvement and Enablement Centre of Excellence. He is responsible for embedding data and AI into operational excellence and process improvement capabilities, driving transformation and innovation across Telstra’s enterprise-wide initiatives.
Mr Leung is passionate about finding better ways to do things - whether through structured problem-solving, AI-enabled analytics, or new ways of working. His approach enables faster, more customer-focused, and sustainable outcomes while scaling emerging technologies across the enterprise. His work enhances operational efficiency, customer experience, business resilience, and risk and compliance management.
With extensive experience across Australasia and Europe in telecommunications, automotive, and financial services, Mr Leung brings a global perspective to capability building and business transformation. He is known for challenging the status quo and enabling teams to simplify, collaborate, and evolve.
Ruby Diaz, Manager of Environmental Sustainability, Linfox Logistics
Ms Diaz leads sustainability strategy across Australia and New Zealand for one of the region’s largest logistics providers. With over 16 years’ experience in carbon mitigation, energy systems, and sustainable supply chains, Ms Diaz is driving the transformation of freight through data-led innovation.
At Linfox, Ms Diaz spearheads projects in renewable energy, electric heavy-duty vehicles, and infrastructure to support net-zero logistics. Her work integrates carbon emissions reporting across diverse supply chain customers, enabling smarter, cleaner freight operations.
Ms Diaz is passionate about the role of AI in shaping the future of sustainable logistics, from predictive emissions modelling to intelligent routing and climate risk analytics in supply chains. She advocates for inclusive leadership in Logistics and believes that data, technology, and diverse perspectives are key to building a resilient, low-carbon supply chain.
Laura Parr, Senior Strategy and Insights Manager, Google
Ms Parr’s work focuses on understanding shifts in consumer behaviour through first and third party data and research. Ms Parr supports some of the largest businesses across AU/NZ with their digital strategy and in understanding what Aussie and Kiwi consumers are looking for. Her passion lies in delivering quality and impactful work by collaborating with others, helping them succeed, and continuously learning and growing, particularly around AI and critical skills for the future.
Outside of Google, Ms Parr volunteers for a number of not-for-profit organisations. She is an Advisory Board Trustee of The Nature Conservancy Australia. With the Penington Institute, she sits on their Communications Advisory Group.
An industry leader and champion, Ms Parr is an award judge for organisations including Pause Awards, B&T Media Awards, Online Retail Industry Awards, and Shop! Association Australia and New Zealand.
Frances Atkins, Co-Founder, Givvable
Ms Atkins co-founded givvable.com, a supplier diligence platform using AI for responsible and sustainable procurement. Prior to becoming an entrepreneur, Ms Atkins worked in finance at J.P. Morgan and as a lawyer at Ashurst.
She holds an MBA (AGSM), a Masters in Law (USyd) and a Bachelor of Commerce and Law (UNSW). She was named UNSW Alumni of the Year for Innovation and Entrepreneurship in 2023 and UNSW Founder of the Year in 2022. Most recently, Givvable won the top start-up prize at Something Tech in Brisbane, 2025.
Nick Hilton , Executive General Manager, Advice Delivery Unit, Entireti Limited
Mr Hilton is an experienced financial services executive passionate about strategic growth, transformational change and operationalising initiatives to engage customers and drive commercial outcomes. Mr Hilton combines his deep experience in wealth management and entrepreneurial spirit to set the strategic agenda and can create innovative offerings or beneficial partnerships, while driving improvements and efficiencies as we deliver.
In Mr Hilton’s executive career, he leads teams that support adviser growth and retention, deliver training, education and technical support, establish governance frameworks, manage licensee operations and advice technology, and build and deliver digital advice solutions.
Mr Hilton holds a Bachelor of Business (Financial Planning), a Master of Applied Finance and Investment and an Masters of Business Administration (MBA).
Scott Gillies, Vice President and Managing Director (Australia & New Zealand), Softeon
Mr Gillies leads Softeon’s global expansion into Australia, New Zealand and Asia Pacific. During his 25+ year career, he has helped multiple supply chain software companies grow and better serve their customers across North America, Australia, New Zealand, and Asia Pacific.
Mr Gillies began his career at Manhattan Associates where he progressed through project management, solution consulting and sales roles, moving to Melbourne, Australia in 2011 to focus on the ANZ & APAC markets.
Mr Gillies has led multiple supply chain software companies’ growth across the region. Scott graduated with highest honours from the Georgia Institute of Technology (Georgia Tech) with a Bachelor’s degree in industrial and systems engineering, and a minor in finance.
Moderators
Professor Dayna Simpson, Department of Management, Monash Business School
Prof Simpson is a Professor of Operations and Supply Chain Management. Prof Simpson gained her PhD from the University of Melbourne and has more than 25 years’ experience working with organisations on environmental and social performance transformation in their operations and supply chains.
She currently leads an ARC funded project looking at algorithm-driven work in supply chains. Her research focuses mainly on the social and environmental benefits of responsible operations management.
Professor Herman Tse, Department of Management, Monash Business School
Prof Tse is a Professor of Leadership, and gained his PhD from the University of Queensland. His research encompasses multilevel approaches to leadership effectiveness, emotions in work relationships, and employee well-being.
Prof Tse’s research is focused on the intersection of human, leadership and technological interaction. This encompasses the role of technology in leader-member exchange, human-robot collaboration for enhancing workplace effectiveness. Prof Tse is currently leading the development of an AI digital transformation and competency framework for organisations.
Hosted by
Department of Management, Monash Business School
Event Details
- Date:
- 7 November 2025 at 10:30 am – 12:00 pm
- Venue:
- Sky Room, Level 14, 30 Collins St, Melbourne, VIC 3000
- Categories:
- General
Description
Use of Artificial Intelligence in organisations is advancing rapidly and organically, and is frequently described as the ‘future’ of how we work. Yet many organisations and individuals still struggle to identify how to use AI, and leverage its use as productive, reliable, and responsible support for organisational processes and work.
Join us as we explore how AI is actually being used in organisations, in both small and large scales, and what AI is currently delivering (or promises to deliver) to our six industry panellists and their organisations.
Representing major organisations and two AI-based services, our expert panel will share real-world examples of AI in action across their work and organisations. They will discuss related regulatory, data security and human resources challenges, and also address three key questions:
- How can AI improve processes and productivity
- Where should we apply caution and oversight?
- Why are people still essential in the age of AI?
Speakers
Aaron Leung, General Manager, Business Process Improvement, Telstra
Mr Leung leads Telstra’s Process Improvement and Enablement Centre of Excellence. He is responsible for embedding data and AI into operational excellence and process improvement capabilities, driving transformation and innovation across Telstra’s enterprise-wide initiatives.
Mr Leung is passionate about finding better ways to do things - whether through structured problem-solving, AI-enabled analytics, or new ways of working. His approach enables faster, more customer-focused, and sustainable outcomes while scaling emerging technologies across the enterprise. His work enhances operational efficiency, customer experience, business resilience, and risk and compliance management.
With extensive experience across Australasia and Europe in telecommunications, automotive, and financial services, Mr Leung brings a global perspective to capability building and business transformation. He is known for challenging the status quo and enabling teams to simplify, collaborate, and evolve.
Ruby Diaz, Manager of Environmental Sustainability, Linfox Logistics
Ms Diaz leads sustainability strategy across Australia and New Zealand for one of the region’s largest logistics providers. With over 16 years’ experience in carbon mitigation, energy systems, and sustainable supply chains, Ms Diaz is driving the transformation of freight through data-led innovation.
At Linfox, Ms Diaz spearheads projects in renewable energy, electric heavy-duty vehicles, and infrastructure to support net-zero logistics. Her work integrates carbon emissions reporting across diverse supply chain customers, enabling smarter, cleaner freight operations.
Ms Diaz is passionate about the role of AI in shaping the future of sustainable logistics, from predictive emissions modelling to intelligent routing and climate risk analytics in supply chains. She advocates for inclusive leadership in Logistics and believes that data, technology, and diverse perspectives are key to building a resilient, low-carbon supply chain.
Laura Parr, Senior Strategy and Insights Manager, Google
Ms Parr’s work focuses on understanding shifts in consumer behaviour through first and third party data and research. Ms Parr supports some of the largest businesses across AU/NZ with their digital strategy and in understanding what Aussie and Kiwi consumers are looking for. Her passion lies in delivering quality and impactful work by collaborating with others, helping them succeed, and continuously learning and growing, particularly around AI and critical skills for the future.
Outside of Google, Ms Parr volunteers for a number of not-for-profit organisations. She is an Advisory Board Trustee of The Nature Conservancy Australia. With the Penington Institute, she sits on their Communications Advisory Group.
An industry leader and champion, Ms Parr is an award judge for organisations including Pause Awards, B&T Media Awards, Online Retail Industry Awards, and Shop! Association Australia and New Zealand.
Frances Atkins, Co-Founder, Givvable
Ms Atkins co-founded givvable.com, a supplier diligence platform using AI for responsible and sustainable procurement. Prior to becoming an entrepreneur, Ms Atkins worked in finance at J.P. Morgan and as a lawyer at Ashurst.
She holds an MBA (AGSM), a Masters in Law (USyd) and a Bachelor of Commerce and Law (UNSW). She was named UNSW Alumni of the Year for Innovation and Entrepreneurship in 2023 and UNSW Founder of the Year in 2022. Most recently, Givvable won the top start-up prize at Something Tech in Brisbane, 2025.
Nick Hilton , Executive General Manager, Advice Delivery Unit, Entireti Limited
Mr Hilton is an experienced financial services executive passionate about strategic growth, transformational change and operationalising initiatives to engage customers and drive commercial outcomes. Mr Hilton combines his deep experience in wealth management and entrepreneurial spirit to set the strategic agenda and can create innovative offerings or beneficial partnerships, while driving improvements and efficiencies as we deliver.
In Mr Hilton’s executive career, he leads teams that support adviser growth and retention, deliver training, education and technical support, establish governance frameworks, manage licensee operations and advice technology, and build and deliver digital advice solutions.
Mr Hilton holds a Bachelor of Business (Financial Planning), a Master of Applied Finance and Investment and an Masters of Business Administration (MBA).
Scott Gillies, Vice President and Managing Director (Australia & New Zealand), Softeon
Mr Gillies leads Softeon’s global expansion into Australia, New Zealand and Asia Pacific. During his 25+ year career, he has helped multiple supply chain software companies grow and better serve their customers across North America, Australia, New Zealand, and Asia Pacific.
Mr Gillies began his career at Manhattan Associates where he progressed through project management, solution consulting and sales roles, moving to Melbourne, Australia in 2011 to focus on the ANZ & APAC markets.
Mr Gillies has led multiple supply chain software companies’ growth across the region. Scott graduated with highest honours from the Georgia Institute of Technology (Georgia Tech) with a Bachelor’s degree in industrial and systems engineering, and a minor in finance.
Moderators
Professor Dayna Simpson, Department of Management, Monash Business School
Prof Simpson is a Professor of Operations and Supply Chain Management. Prof Simpson gained her PhD from the University of Melbourne and has more than 25 years’ experience working with organisations on environmental and social performance transformation in their operations and supply chains.
She currently leads an ARC funded project looking at algorithm-driven work in supply chains. Her research focuses mainly on the social and environmental benefits of responsible operations management.
Professor Herman Tse, Department of Management, Monash Business School
Prof Tse is a Professor of Leadership, and gained his PhD from the University of Queensland. His research encompasses multilevel approaches to leadership effectiveness, emotions in work relationships, and employee well-being.
Prof Tse’s research is focused on the intersection of human, leadership and technological interaction. This encompasses the role of technology in leader-member exchange, human-robot collaboration for enhancing workplace effectiveness. Prof Tse is currently leading the development of an AI digital transformation and competency framework for organisations.