If you’re unable to access your Monash account due to a forgotten password or Multi-Factor Authentication (MFA) issue, you can try resetting your account.

Need more help?

If you haven’t registered to use our self-service password reset tool or downloaded backup codes, you’ll need help from our Service Desk.

Identity verification

Give the Service Desk a call and we’ll organise a quick Zoom session to visually verify your identity. This is to keep your account secure – you won’t need to send any documents and it will only take a few minutes.

You’ll be asked to present either your M-Pass or one of the following:

• Passport (Australian or foreign)
• ImmiCard
• Australian driver licence or learner permit, or foreign driver licence
• Australian proof of age card
• Adult firearms or shooter's licence
• Australian security licence or crowd controller licence.