• You can now generate a set of backup codes to reset your MFA without calling the Service Desk.
• Follow our step-by-step guide to install MFA on your new phone or device.

If you need more help

Call your Service Desk if you need help because you have:

• a new phone, but don’t have access to your old phone
• deleted the Okta Verify app
• no backup codes
• lost or damaged your phone.

Identity verification

We'll organise a quick Zoom session to visually verify your identity. This is to keep your account secure – you won’t need to send any documents and it will only take a few minutes.

You’ll be asked to present either your M-Pass or one of the following:

• Passport (Australian or foreign)
• ImmiCard
• Australian driver licence or learner permit, or foreign driver licence
• Australian proof of age card
• Adult firearms or shooter's licence
• Australian security licence or crowd controller licence.