Contact us

Service Desk

If you need help with anything IT at Monash, the Service Desk team are your first point of contact. Call us, email us or log a job through Service Desk Online - we’ll be happy to help.

Email: servicedesk@monash.edu

Request online: servicedeskonline.monash.edu

Students call: +61 3 9903 2777

Semester

Mon-Thu: 8am - 8pm
Fri: 8am - 6pm
Sat: 10am - 3pm

Semester dates

Non-teaching periods

Mon-Fri: 8am - 6pm

Staff call: +61 3 9905 1777

Semester and holidays

Mon - Fri: 8am - 6pm

Come and see us

We offer walk-in IT assistance to students. If you’d rather speak to someone face-to-face, this is where you will find us, ready to help.

Caulfield

Monash Connect, Building B, Ground floor

Semester
Mon - Thu: 9am - 8pm, Fri: 9am - 5pm

Non-teaching periods
Mon – Fri: 9am – 5pm

Clayton

Monash Connect, 21 Chancellors Walk (Campus Centre) Ground floor

Semester
Mon – Fri: 9am – 5pm, Sat: 10am – 3pm

Non-teaching periods
Mon – Fri: 9am – 5pm

Parkville

Sissons Building 401 (located at reception)

Semester
Mon – Fri: 10am – 2pm

Non-teaching periods
Closed

Peninsula

Building A, Level 2

Semester
Mon – Fri: 10am – 3pm

Non-teaching periods
Closed

All Student Service Desks closed over University closure days.

Monash Connect offers student administration services at all campuses - find Monash Connect on your campus.

Business relationship management

If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.

Contact:

  • Teresa Finlayson: Director Strategic Enablement
  • Lindsay J. MacDonald: Business Relationship Manager
  • Aileen Dyce: Business Relationship Manager
  • Craig Stagoll: Business Relationship Manager
  • Steven White: eResearch
  • Dawn Beadle: Director Infrastructure Services
  • Linh Truong: Infrastructure Consulting and Innovation Manager
  • John Young: Digital Customer Experience Portfolio
  • Mark Whitty: Enabling Portfolio
  • Heather Bradbury: Facilities and Services Portfolio
  • Tom Hotchin: Education Delivery and Administration Portfolio
  • Prashant Kaushal: Workforce and Finance Portfolio

No luck? Get in touch and we'll help you out.

Raise a Service Request