Register for MFA and log in from China

Many Google services are unavailable in China. This means the app cannot be downloaded from the Google Play Store and push notifications on Android devices do not work. Apple devices don’t have these restrictions.

First, install the Okta Verify app. Some local wi-fi networks may block access required to set up MFA Okta. It's best to follow these instructions on your 4G phone network.

  1. Allow the phone to receive application installation files from sources other than the normal Play or App store.
  2. Go to settings to allow applications to be installed from unknown sources:
    • you can swipe down on the notification bar at the top of your phone display, then tap on the top right settings icon, or
    • search the internet on how to get to your phone settings.

    In earlier versions, you can select Security, then enable Unknown sources.
  3. Download and install the Okta Verify app on your Android device.
    On later Android versions, you can download the application through your web browser, then install the software from your My files or File viewer software. In this case, you would be prompted to Allow application installation from this source or you can search the settings for Install Unknown Apps to enable that application to install an Android application.
  4. Open the account activation email you have received, and click on the activation link. You’ll see a welcome screen.
    Welcome screen displaying the message Hello there, welcome to Monash University
  5. Read and agree to the terms and conditions.
    Acceptable use policy with a checkbox indicating you accept the terms and conditions
  6. Opt into Google Additional Services (you can skip this step if you do not want to opt into Google Additional Services).
    A screen with opt-in and opt-out radio buttons
  7. Register your mobile number for self service password reset. This will allow you to reset your password without contacting eSolutions.
    A screen with inputs for a country code and mobile phone number.
  8. Set a password.
    Password requirements and two fields to input password and confirm password.
  9. Secure your Monash account with multi-factor authentication (MFA).
    1. Select I have installed Okta Verify
    2. Scan the barcode
  10. Store a copy of your backup codes. This will allow you to reset your MFA without contacting eSolutions (for example if you get a new phone).
    Examples of backup codes
  11. You have now finished activating your account.  Don't remove the Okta Verify app from your smartphone - you need this to log into University services.

No luck? Get in touch and we'll help you out.

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