Contact us
Contact us
If you're locked out of your Monash account, request a callback.
Popular IT requests
Phone support
Australian campuses and locations
Students: +61 3 9903 2777
Staff: +61 3 9905 1777
Mon–Fri: 8am–6pm (Melbourne time)
Students and staff
Phone: +60 3 551 46200
Students and staff
Phone: 001 803 61 997 (free call)
Mon–Fri: 8am–6pm (Melbourne time)
Enrolled/working at an Australian campus but currently located overseas
China southern (Telecom), northern (Unicom) and Hong Kong
Phone: +800 666 274 73 (free call only from a landline with international calling enabled)
Mon–Fri: 8am–6pm (Melbourne time)
Students in other regions
Exam support: If you're outside these regions, you can call the Australian number +61 3 9905 4300
In-person support for students
Monash Connect, Building B, Ground floor
Semesters one and two teaching weeks
- Orientation Week to Week 3: Mon–Fri, 9am–5pm
- Week 4 to Week 12: Mon–Fri, 10am–3pm
Non-teaching weeks for semesters one and two (includes mid-semester break, swot vac, and exam weeks)
Closed
Monash Connect, Campus Centre, 21 Chancellors Walk, Ground floor
Semesters one and two teaching weeks
- Orientation Week to Week 4: Mon–Fri, 9am–5pm
- Week 5 to Week 12: Mon–Fri, 10am–3pm
Non-teaching weeks for semesters one and two (includes mid-semester break, swot vac, and exam weeks)
Closed
Semesters one and two teaching weeks
- Orientation Week to Week 1: Mon–Fri, 10am–3pm
- Week 2 to Week 4: Mon–Thu, 10am–2pm
- Week 5 to Week 12: Closed
Non-teaching weeks for semesters one and two (includes mid-semester break, swot vac, and exam weeks)
Closed
Business relationship management
If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.
- Anna Cakal, Senior Director, ICT Commercial Operations and Support Services
- Cliff Ashford, Senior Director, Enterprise Data & Academic Services
- Dan Maslin, Group Chief Information Security Officer (GCISO) and Head of Infrastructure Strategy
- Lejla Hadzanovic, Program Director, Transformation
- Mike Ohrimenko, Director, Digital Transformation
- Paul Harper, Program Director, Transformation
- Siddhant, Director, Information, Records & Service Management