Got a new mobile phone or device?
To ensure you have continuous access to your Monash account, you'll need to set up Okta Verify (multi-factor authentication) on your new phone. It's easier if you have both your new and old phone.
If you don't have your old device and find you're locked out of your Monash account, we can also help you.
You can do this step on a computer if it's easier. Otherwise, use a browser on your old phone.
- Visit the Identity portal
- Select the MFA tab.
- Under Okta Verify, select Reset and follow the instructions on screen.
You can also set up or reset Google Authenticator as an additional factor.
If you’ve registered for backup codes, or have another MFA device available, you can use our self-service MFA reset tool to get back into your account.
Otherwise call us between 8am – 6pm, Monday – Friday and we'll be on hand to help.
Students: +61 3 9903 2777
Staff: +61 3 9905 1777
Alternatively, you can send us an email with the details below and we’ll be in touch.
You'll need to provide your:
- Full name
- Contact number (mobile if possible)
- Staff/student ID
- Monash email address
- Best time to call on a weekday between 8am – 6pm (we'll try our best to contact you during your nominated call-back time)