Who to contact and for what

Monash University Accommodation Administration Office

+61 3 9905 6266

The friendly staff at Monash University Accommodation are the first point of contact for many of your general questions. Specific issues relating to your individual residence should be directed to your Residential Life Team.

For opening hours and more details, click here.

Supports

There is support available 24/7 to all residents, including:

  • Residential Life Staff (12 noon - 8 pm, Monday to Friday)
    • Contact details are available in your hall and your hall handbook
  • Community Support Officers (after hours Monday to Friday, and 24/7 during the weekend)
    • Contact details are available in your hall and your hall handbook
  • Monash University Accommodation Security Officers (After hours, 7 days a week)
    • +61 3 9902 7777
  • Monash University Security (24/7)
    • For general security enquiries, call +61 3 9902 7777
    • For emergencies on campus, call +61 3 9905 3333
Monash University Accommodation email contacts

Administration Office
mrs.frontoffice@monash.edu

For assistance with:

  • Borrowing items
  • Locks and keys
  • Lost and found
  • Mail delivery
  • Parking permits
  • Phone usage

Admissions Office
mrs.admissions@monash.edu

For assistance with:

  • Account fees and charges
  • Changes to your lease
  • Breaking your lease
  • Residency agreements

Operations Office
Clayton     - mrs.operations@monash.edu
Peninsula - mrs.peninsula.operations@monash.edu

For assistance with:

  • Arrival condition reports
  • Cleaning charges
  • Cleaning standards
  • Maintenance issues

Off-campus accommodation service
mrs-offcampus@monash.edu 

  • Help with off-campus accommodation

Rental references

If you would like to request a rental reference from Monash University Accommodation, please use the following contact:
mrs.rentalreferences@monash.edu