Welcome to our Frequently Asked Questions page for Coupa - Monash's purchasing and payment system. Here you will find answers to some questions you may have around using Coupa.
If you have any additional questions, feel free to contact supplier.enquiries@monash.edu or contact Coupa Supplier Support directly via this page.
Why does Monash University use Coupa?
What are the benefits to suppliers?
Is my company's information safe?
How do I register for the Coupa Supplier Portal (CSP)?
What if I don't want to use Coupa?
What if I don't want my business details displayed in Coupa?
Who can I contact if I'm having issues with using Coupa?
Does Monash University support electronic transacting?
Why does Monash University use Coupa?
As a result of a competitive tender process in 2018, and extensive due diligence, Monash decided to partner with Coupa, a leading global eProcurement company to provide an eProcurement solution for the University. Coupa gets the mix right between the end user and the supplier, giving the end user innovative spend management solutions, and the supplier, increased visibility of payments through a self-service portal.
What are the benefits to suppliers?
Through the Coupa Supplier Portal (the self-service portal), suppliers can view the lifecycle of a PO through to the invoice's payment. The portal also includes reporting dashboards and the ability to exchange purchase orders and invoices electronically.
Is my company's information safe?
Coupa works hard to protect Monash University and it's suppliers information using teams of engineers, automated systems and advanced technology such as encryption and machine learning. The university has also completed contract, commercial, privacy and data security reviews of the product and has approved Coupa for use.
How do I register for the Coupa Supplier Portal (CSP)?
You will have received a link from the Coupa system (do_not_reply@supplier.coupahost.com) that provided a personalised link for you to connect to the CSP. This email is sometimes flagged as spam, so please check the Spam or equivalent folder to find it. If you're having trouble setting up your company in the CSP, please follow our user guides on using the system.
What if I don't want to use Coupa?
We've implemented Coupa as a way to work more closely with our suppliers and ensure complete visibility on the lifecycle of orders. If you have concerns over using Coupa, please contact our Supplier Enquiries team to discuss your options. However, if you do not wish to use Coupa and updated processes, you will not receive future business from Monash University.
What if I don't want my business details displayed in Coupa?
If you do not want your business details displayed to the public you do have the option to update your Public profile in the Coupa Supplier Portal, which will not affect the information in your Monash Profile.
To update this information follow the below steps:
- Simply log into the Coupa Supplier Portal
- Select Public Profile from the drop down list
- Click on Edit Profile.
From there you can update your Public profile to what you want displayed to the public.
Who can I contact if I'm having issues with using Coupa?
There are some guides here to help you get the most out of your Coupa Supplier Portal. If you're still having difficulty using Coupa, please contact the Supplier Enquiries at Monash University who'll be able to help or point you in the right direction.
Does Monash University support electronic transacting?
Yes, Monash University supports electronic transacting via cXML for ordering and invoicing. The benefits of transacting via cXML eliminates your need to manually generate invoices in the Coupa Support Portal. This document outlines the process to get started testing and setting up cXML transacting in Coupa