Capturing consumers’ values, needs and preferences in their journey through hospital care
Capturing consumers’ values, needs and preferences in their journey through hospital care
The challenge
Models of healthcare have traditionally been diagnosis focused and not designed to support person-centered care. But older people increasingly want to be active partners in their care and healthcare decisions. So how is a digital healthcare solution addressing that need? Through embedding the consumer voice into systems and processes that supports person-centred care across different settings during the healthcare journey.
Our impact
- Co-designed a digital health intervention that captures a patient's values, needs, and preferences, ensuring seamless, person-centred care across different settings.
- Very positive end user feedback – 75% of people approached on an acute medical ward, and 88% of people approached on an inpatient rehab ward, during a six-week testing phase at Frankston Hospital (Victoria) wanted to capture and communicate their needs and preferences using the co-design intervention.
- A multi-site project is underway involving six health services in Victoria to plan for further upscaling.
Project leads
Rebecca Barnden, a Senior Physiotherapist and Project Manager at the NCHA and Peninsula Health, leads the project team.
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Project resources & knowledge
Project co-design, development and testing
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Trial consumer brochure
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Project media and articles
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Rebecca Barnden, Senior Physiotherapist and Project Manager at NCHA and Peninsula Health, and the Digital Health Passport Lead presenting with Michelle Bult, Peninsula Health’s NDIS and Disability Manager at NCHA’s Showcase 2024.
Key project information
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For further information please contact Rebecca Barnden: rebecca.barnden@monash.edu
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