It is the University’s expectation that only those who are well and not presenting with COVID-19 symptoms attend a Monash campus or location. View our latest updates.
If your question is not answered here, contact us for help.
My.App
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Simply visit myapp.monash.edu and click on the Sign Up button to kick off the registration process.
The Welcome email may have gone to your spam or junk folder.
If you have forgotten your password, you can generate a new password:
If you don’t receive any emails then you may have mistyped your email address. Contact Monash Connect to check and correct it.
Multi-Factor Authentication (MFA) adds another layer of security to your data by verifying your identity when you log into My.App.
When you register your mobile number for MFA, we’ll send a one-time code to your mobile device for your use to log in. We’ll send a fresh code every time you log in.
This means, if somebody has your login details, unless they have your mobile phone as well, they won’t be able to log in.
Your personal data is important. By registering for Multi-Factor Authentication (MFA), you can be sure that it’s only you logging into your account and accessing your data.
There are several error messages that may be displayed during MFA registration.
We apologise for the inconvenience but it looks like your mobile number’s country code is not supported.
Not all countries are supported by our MFA service. If you receive this error message you should complete a My.App MFA Support Enquiry and we will get back to you to assist you to apply to Monash University.
We apologise for the inconvenience but it looks like your mobile number is not currently supported.
As new mobile ranges come online we need to extend our MFA service to accommodate these newer numbers. If you receive this error message please complete a My.App MFA Support Enquiry and we will work to extend our service to cover your mobile number.
Unable to send you a verification code at this time. You may have attempted too many verifications in the last hour. Please try again later.
Our system limits the number of messages sent out for a single user per hour. If you receive this error message, then you have attempted too many verifications. Please wait an hour before attempting to verify your number again.
The verification code is sent to your mobile just like any other SMS.
If you can’t see an error message on the MFA registration page when you request your code, then the issue may be related to your device. There are a few things you should do:
In addition to the purposes set out in the Admissions Privacy Collection Statement , the number you register for MFA will be used to send you a unique code when you log in so we know it's you.
This may be because the browser you're using is not compatible with My.App. Google Chrome is the recommended browser. Safari and Firefox are not supported browsers.
Personal details
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Once you submit your application, you can no longer change your address details. If you need to update your details please contact us.
Courses
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1. Search for the course, either by course name or course code.
2. In the list of results, select the course you want to study and click the Show Start Dates button to continue.
3. Select when you would like to commence study, then click View Course Options to continue.
3. Select your course option by ticking the box on the left- hand side.
For some courses, you need to select a stream or specialisation.
4. To finalise the course selection and add it to your application, click Add to Application.
Your course preference will now display under the section, My Course Preferences.
In your application, navigate to Step 3 - Study Preferences and scroll to the My Course Preferences section. Use the arrows in the first column to change the order of the courses in your list.
Your preferred course should be the first, listed at the top, with your next preferences following in order.
If you want to change your preferences after submitting your application, you need to contact us to do this for you.
There are a few reasons why you might not be able to find a course in My.App.
For example:
You can confirm the expected intake of a course using the find a course tool.
If you believe a course should be available in the online application please contact us.
If you can’t find your school or institution in the search, click the Enter Manually tab and enter the institution details in the fields provided, then click Save.
Education qualifications
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If you can’t find your school or institution in the search, click the Enter Manually tab and enter the institution details in the fields provided, then click Save.
Credit Intention asks if you want to apply for credit for previous tertiary study.
This section will only appear if you have indicated that you have successfully completed previous tertiary studies in the Educational History section of the application.
Supporting documentation
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Fees
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Check the date on the bottom of the voucher to ensure it is still valid. If it is, contact us. If the date has past, the voucher is no longer valid.
Go to Monash College contacts to find out how to make an enquiry.