Academic documents (such as transcripts and testamur) are important to assess whether you meet the criteria for a course, so it’s important that copies of these documents are certified as being real and authentic.

Applying directly through my.app

There are two main ways to certify copies of academic documents when applying directly, depending on where you received your qualifications.

Qualifications from Australia, New Zealand, China, and Canada

If you apply directly to Monash using My.App and you need to attach an academic document from an Australian, New Zealand, Chinese, or Canadian institution, you can verify your documents automatically using one of three services:

• MyEquals for Australian and New Zealand qualifications.
• CSSD (Centre for Student Services and Development) for Chinese qualifications.
• MyCreds for Canadian qualifications.

Each of these services enables you to get your official academic documents, which have been verified by academic institutions.

If you release a document to Monash from one of these services, we can be sure that the documents you provide are authentic. This will make the process smoother and ensure you get an outcome sooner.

How to add documents to My.App

1. Enter your qualifications on the Education screen
2. Click on the upload button against the qualification on the Documents screen
3. Click on release digitally through trusted provider text on the pop-up
4. Copy the Document ID to your clipboard
5. Log into CSSD, MyEquals or MyCreds using the link provided
6. Find the relevant document
7. Follow the instructions on your chosen platform, using the Document ID on your clipboard to release the document to Monash
8. Return to my.app and select the I have released the credentials box

Have more questions?

You can find more information about how this process works by visiting the websites of the relevant services:

• MyEquals FAQs
• MyCreds FAQs
• CSSD website

Qualifications from other countries

If you have academic qualification documents for study at institutions in other countries, you may be asked to use one of these certification methods.

Applying through an agent

When you apply through a Monash-registered agent, they will send certified documents to Monash directly – so they may work with you on certifying documents as part of your application.

Sometimes you may need to submit a copy of an original document. For example, we don’t expect you to submit your actual passport to Monash – just a photo or scan. These copies will, however, need to be certified.

Trusted people to certify copies

To submit a copy of a document, you need to get a trusted person to verify that the copy you’re providing is an accurate reflection of the original. They would do this by sighting the original document, checking that the copy aligns to the original, then certifying each page (this is important) of the documentation.

They should do this by making sure each page of the copy includes:

• a statement or a stamp that shows the certifier has seen the original documents by using words like 'certified true copy of the original' or 'original sighted'
• the date
• the certifier's:
  • signature
  • full name
  • organisation stamp
  • position title (unless the certifier is a Monash-registered agent).

So, who is a trusted person? That depends on whether the document you're submitting was generated in or outside of Australia.

If you apply directly, and have not verified your documents through my.app, you must send certified copies of your original document by mail to:

Central Admissions
Monash Connect, Clayton campus
21 Chancellors Walk, Campus Centre
Monash University
VIC 3800, Australia

It’s important to remember that all documents submitted remain the property of Monash University and cannot be returned (we recommend sending certified copies instead of originals).

If you’re applying directly to Monash through my.app (or an authorised Monash education agent), you can verify your IELTS or TOEFL test results to speed up the processing of your application.

To verify your English test results in your Monash application, you’ll need to authorise Monash University as a score recipient in your IELTS or TOEFL account (you can do this through the booking portal). You’ll also need to upload your English test results in your Monash application, along with any other supporting documents.

How to verify your results in my.app

1. Log into my.app and go to the English Proficiency section.
2. Select I have completed a Monash approved English test.
3. Under English Test Type, select the IELTS or TOEFL test type you took.
4. Under Date Completed, enter the date you took the test.
5. Enter your Test Report Form Number (IELTS) or Appointment Number (TOEFL).
6. Click on the Verify Test button.

Verifying results through a Monash-registered agent

If you apply through an authorised Monash education agent, they can verify your English test results for you through their Agent Portal.

If you have any questions, contact Monash Connect.