Lean, green and digital hospital practices
Monash Business School academics have forged a fruitful partnership with several prominent Indian hospitals, aiming to address the escalating patient demand and enhance the efficiency of the Indian health system. Their collaborative efforts streamlined the system to transform the way patients interact with it, with a primary focus on optimizing patient flow within hospitals. By improving the flow, medical staff can better manage patient needs and ensure effective healthcare delivery.
Led by Department of Management Professor Amrik Sohal, Professor Julie Wolfram Cox, Associate Professor Glen Croy, Professor Chris Bain, Associate Professor Zerina Tomkins, Professor Julie Davies, and prominent Melbourne consultant surgeons Dr Geoff Cox and Dr. Janet Hsuan, conducted workshops at leading Indian hospitals in New Delhi, Jammu, and Chandigarh.
One of the key challenges highlighted by Prof. Sohal is changing patient behavior, as individuals often arrive excessively early for appointments, fearing missed opportunities after enduring months of waiting or traveling long distances to seek care at renowned hospitals. By addressing these challenges, the team aims to create time for doctors, nurses, and administrators to adopt improved practices and focus on delivering quality healthcare.
This ongoing collaboration with Indian hospitals extends over several years, during which Prof. Sohal and his research teams have focused on lean management approaches and extended their efforts to encompass green initiatives and digitization of patient records. These endeavors collectively contribute to meeting the mounting demand in Indian hospitals while ensuring sustainable and technologically advanced healthcare practices.
Outcomes
- Streamlining processes at leading Indian hospitals through the adoption of lean management practices
- Workshops at leading Indian hospitals in New Delhi, Jammu, and Chandigarh