Personal Injury Strategic Claims Management

When a person is injured due to a work-related or a motor accident-related injury and unable to work, injury insurance schemes aim to provide appropriate support and enable recovery. The Personal Injury Strategic Claims Management course will advance your knowledge of different claims management strategies and techniques to improve personal injury compensation schemes.

Monash School of Public Health and Preventive Medicine (SPHPM) and the Personal Injury Education Foundation (PIEF) have partnered to create a unique offering that leads to a postgraduate pathway for people working in the workers’ compensation and motor accident compensation industries in Australia, New Zealand and globally. This pathway will provide scheme participants with the opportunity to enrich and enhance the depth of personal injury management knowledge and skills.

In this nine-week course, you will gain an advanced understanding of different claims management strategies and techniques available to improve personal injury insurance schemes. The unit is designed to equip students with the core strategic and business planning skills to effectively manage scheme outcomes and costs, as well as develop knowledge and skills in the management of personal injury claims.

Learning objectives

• Explain strategic approaches to claims management in the field of personal injury.
• Apply appropriate frameworks to evaluate claims management intervention strategies.
• Describe how stakeholder engagement and organisational culture can influence the management of personal injury claims.
• Apply the principles of business planning and strategy development to the management of personal injury claims.
• Design interventions and implementation strategies to improve the management of personal injury claims.
• Develop key performance indicators and measures in personal injury claims management.
• Demonstrate the ability to work as a member of a team to meet assessment task requirements.

Program structure

• Topic 1: Models of claims management
• Topic 2: Key capabilities of claims managers
• Topic 3: Initial triage and case management
• Topic 4: Managing complex and longer-term claims
• Topic 5: Reducing the burden on clients and stakeholders
• Topic 6: Measuring claims management performance
• Topic 7: Emerging trends and industry challenges

Who should attend

This course would be ideal for anyone working in the personal injury and disability management industry in developing and expanding knowledge in the claims management area and progress towards achieving a postgraduate qualification.

Digital badging

Upon successful completion of this short course, you will be awarded a digital badge to share with your network. Find out more about digital badges.

Course facilitators