Personal Injury Strategic Claims Management

When a person is injured due to work related or a motor accident related injury and unable to work, injury insurance schemes aim to provide appropriate support and enable recovery. The Personal Injury Strategic Claims Management course will advance your knowledge of different claims management strategies and techniques to improve personal injury compensation schemes.

Register here

Course dates

11 September 2023 –
10 November 2023

Residential intensive session (block days) scheduled for Week 7: 25 – 27 October 2023

(Registrations close 30 August)

Course delivery


Residential intensive session hosted online or in person at:

School of Public Health and Preventive Medicine
553 St Kilda Melbourne
VIC 3004

Course fees

Assessed: $2,500 GST-free

Non-assessed: $2,000 incl. GST

Program contact

Phone: +61 3 9903 0289

Terms and Conditions

Monash School of Public Health and Preventive Medicine (SPHPM) and the Personal Injury Education Foundation (PIEF) have partnered to create a unique offering that leads to a postgraduate pathway for people working in the workers’ compensation and motor accident compensation industries in Australia, New Zealand and globally. This pathway will provide scheme participants with the opportunity to enrich and enhance the depth of personal injury management knowledge and skills.

In this nine-week course, you will gain an advanced understanding of different claims management strategies and techniques available to improve personal injury insurance schemes. The unit is designed to equip students with the core strategic and business planning skills to effectively manage scheme outcomes and costs, as well as develop knowledge and skills in the management of personal injury claims.

Learning objectives

  • Explain strategic approaches to claims management in the field of personal injury.
  • Apply appropriate frameworks to evaluate claims management intervention strategies.
  • Describe how stakeholder engagement and organisational culture can influence the management of personal injury claims.
  • Apply the principles of business planning and strategy development to the management of personal injury claims.
  • Design interventions and implementation strategies to improve the management of personal injury claims.
  • Develop key performance indicators and measures in personal injury claims management.
  • Demonstrate the ability to work as a member of a team to meet assessment task requirements.

Course outline

  • Week 1: Models of case management
  • Week 2: Key capabilities of case managers
  • Week 3: Initial case management and triage
  • Week 4: Managing complex and longer-term claims
  • Week 5: Reducing the burden on clients and stakeholders
  • Week 6: Measuring case management performance
  • Week 7: Residential intensive block (compulsory scheduled sessions)
  • Week 8: Emerging trends
  • Week 9: Assessment

Who should attend

This course would be ideal for anyone working in the personal injury and disability management industry in developing and expanding knowledge in the claims management area and progress towards achieving a postgraduate qualification.

Accelerate your qualification

Eligible participants who complete the micro-credential can receive 6 credit points of unspecified credit* towards the future Graduate Certificate or Graduate Diploma of Personal Injury Management, Master of Public Health/Master of Occupational Health.

*Maximum credit limits and minimum course entry requirements apply, see the terms and conditions page for more details

For more details please contact or

Course facilitator

While the information contained herein was correct at the date of publication, Monash University reserves the right to alter procedures, fees and regulations should the need arise.