Emergency contacts
| Name | Contact number |
|---|---|
| Emergency services | Australia: 000 or 112 Malaysia: 999 Italy: 112 |
| Monash Security Emergency Number | +61 3 9905 3333 |
| Global 24 Emergency Assistance | +61 2 9312 5191 assistance@global24.com.au |
Monash Counselling Services | +61 2 8295 2917 (from outside of Australia) 800 791 847 (toll-free) (from Italy) 1800 818 356 (toll free) (from Malaysia) |
Who to contact in an overseas emergency
| Incident Type | In-country Support | Monash support | Additional comments, external links |
|---|---|---|---|
| Safety and crime | Local police, program partner | Monash Security | Monash Safety and Security |
| Sexual violence | Local police/hospital (if victim requests), trusted local person, program partner | Monash Security Safer Community Unit: +61 3 9905 1599 or safercommunity@monash.edu | We recommend discussing your situation with Safer Communities to identify your options. |
| Injury or illness | Local hospital, doctor, emergency medical services | Global 24 Emergency Assistance | Global 24 Emergency Assistance will assist with hospital treatment/bills, identifying English-speaking doctors, and medical evacuations. |
| Mental health concerns | Pastoral leader, program partners | Monash Counselling Services, 24/7 support (for their location-specific contact numbers, refer to the table above) Global 24 Emergency Assistance | |
| Host country crisis or disaster (e.g. pandemic, natural disaster, political unrest) | Embassy or consulate | Global 24 Emergency Assistance Monash Security | Make direct contact with the embassy when explicitly instructed to do so, or if you fail to make contact with a triage point (Global 24 Emergency Assistance or Monash Security). |