Please contact the Buildings and Property Helpdesk (email at buildings.property@monash.edu or call 03 9902 0222) for assistance with your registration.
The OPark system validates the student/staff ID against the parking operator database in real-time and each ID can only be used once. If the system does not allow you to register your ID you should first make sure that you haven’t used it in a different account and then speak to the Buildings and Property Helpdesk (email at buildings.property@monash.edu or call 03 9902 0222) and make sure everything is valid with them.
Please check the following details:
There are two options you can try to resolve this:
If these options don't resolve the issue, Buildings and Property can log a support ticket with OPark. Thy can be contacted on buildings.property@monash.edu or call 03 9902 0222).
The vendor has launched a new app to provide customers additional features, including SSO (Single Sign-On) integration for improved cyber security and secure, simplified login.
The upgraded OPark app is built on a new platform by the vendor, and is different from the CellOPark app. Hence, you will need to download OPark and install it on your phone to be able to start a parking session on or after Monday 2 December 2024.
Yes, the OPark app lets you register multiple mobile numbers and multiple vehicles on one account, so you can use all of your cars with the same account.
You can always update your vehicles and/or mobile phones by logging in to your account and updating your profile.
Yes. Staff who park at 211 Wellington Road and 700 Blackburn Road will also need to download OPark and start using it for parking from 2 December.
You may receive a fine if you do not start your parking session in the OPark app, as we will not be able to recognise you as a student or staff, when you park.
The parking session will not be considered valid on and after 2 December 2024, you will not be able to start a parking session at Monash campuses using the CellOPark app. You will only be able to view your parking history until 1 December on CellOPark; and can continue to do so until Tuesday 31 December.
If you select the wrong zone, you may be fined, so if you park in different areas make sure you double check you've picked the right one and make sure you choose the zone that applies to where you parked (based on the signs).
If you are worried about forgetting to end your parking session you can preselect the time you would like to stay, or, to make sure you don’t overpay, you can subscribe to the premium services and use the reminders so you don’t forget.
If you park in a permit zone and have correctly logged the parking in the app, you will have to pay for the full day if you forget to end your parking session.
No content
If you are using a prepaid card or are selected to be charged per transaction, you will be charged at the end of each transaction. If you are using a Credit or Debit Card for a monthly plan you will be charged only once a month for the entire month's transactions. The billing cycle ends on the 24th of the month so make sure you have sufficient funds in your account.
You can opt into the premium service by clicking the premium star icon on the top right corner of the home screen in the app.
You can opt-out of the service at any time from the App side menu – My account > My subscriptions or from the online account (currently via the desktop site).
The reason you did not receive the reminder notifications is most likely because you didn't actually reach the point when it is sent (which is 15 minutes before your parking ends and an action is required by you - for example - to move your car). The service is more of a 'safety net' that helps you avoid unnecessary fines.
iArrived uses a location-based algorithm that detects if you have driven into a favourite zone and prompts you (sends you a notification) to start a session.
You must define your favourite zone by pressing the star icon near the zone number where you wish for iArrived to remind you to start a session (and turn on the toggle for iArrived). Please also ensure that push notifications are enabled.
iMoved is a feature that helps you remember to stop a session in case you drive away and forget to do so.
Once turned on, iMoved uses an algorithm to sense if you started driving and you still have an active session running, and if so - it will prompt you and ask if you want to stop that session.
iMoved is only available to premium account holders who use the OPark app to start and stop their sessions.
Please also ensure that push notifications are enabled, and that the app has location permissions turned on.
Free location-based reminders offer an alternative to OPark’s premium service. Please see the Creating reminders for starting OPark guide for details.