Delivery access guidelines

To ensure the safety of staff and students, access for vehicles through our campuses is managed as a high priority. When arranging a delivery, please make sure you aware of the delivery guidelines below for your campus.

Clayton campus

The Clayton campus is a pedestrianised environment. Vehicle access to the centre of campus is restricted to ensure pedestrian safety.

View a map of loading bays at Clayton campus here.

Deliveries at Clayton campus can be completed in two ways:

Small deliveries - to be walked from loading bays

Deliveries by a commercial vehicle, that can be carried by hand or trolley can park in any available perimeter loading bay on campus. This arrangement can take place any time, and does not require prior notification or authorisation from Monash Security. Deliveries by a private vehicle can park in any available perimeter 15 or 30 minute parking bay on campus.

Large deliveries - requiring road access

If an item can only be delivered by a vehicle accessing the centre of campus - due to its size or sensitivity - the vehicle will need access past one of the bollard entry points on campus. To obtain access past the bollards:

  1. The Monash staff/student receiving the delivery is expected to notify Monash Security of the incoming delivery prior to its arrival. Please notify Monash Security by completing this form, at least one business day prior to the expected delivery date.
  2. When the delivery vehicle arrives at a bollard location, the driver is to use the intercom provided to call Monash Security, identifying their company or delivery. If an intercom is not available, they are to call Monash Security on 9902 7777.
  3. Security will visually confirm a spotter is present to guide the vehicle. A spotter can either be a Monash staff member, or a second delivery person accompanying the driver.
  4. Security will lower the bollards to allow access.
  5. The spotter may be required to escort the vehicle at a walking pace and guide any reversing or turning vehicle movements.
  6. On departure, the spotter may be required to walk the vehicle back through to the bollards. The bollards will lower automatically when exiting.

Monash Security may not authorise access if prior notification was not provided. The delivery vehicle may then be asked to park in a nearby loading bay and carry the delivery to its destination.

Caulfield campus

The Caulfield campus is a pedestrian priority environment and vehicle access is restricted. Access for vehicles through the tunnel between the library and Building B is controlled to reduce the number of vehicles moving through the tunnel during peak daytime periods.

For small deliveries - to be walked through the tunnel

No vehicle access to the tunnel will be granted for small deliveries to the eastern side of Caulfield campus. Please ask your delivery drivers to park in the loading zone in Queens Avenue. Small deliveries are those that can be carried off the delivery vehicle by hand, loaded onto a trolley and wheeled through the tunnel to the destination (eg. milk). Small items can be trolleyed through the tunnel at any time.

For large deliveries or vehicles requiring tunnel access - controlled access

Deliveries or activities requiring access through the Campus Walk South tunnel before 8.00am or after 4.00pm must be scheduled.

On occasions where large deliveries or activities requiring vehicle access through the tunnel during the day, access protocols are outlined in the table below. Note that Monash Security controls the automatic bollards at the tunnel entry remotely.

Access protocols for vehicle driving through the Campus Walk South tunnel:

Day & timeProtocolSpotter to escort the vehicle
Monday–Friday, 8am–4pm
  1. Monash staff member to fill in Campus Delivery form one business day before the delivery date.
  2. On arrival, delivery driver contacts Monash Security via intercom next to automatic bollards.
  3. Security to visually confirm a spotter is present to guide vehicle through the tunnel
  4. Security will lower the bollards to allow access
  5. Spotter to escort the vehicle through the tunnel at a walking pace and guide any reversing or turning vehicle movements
  6. On departure the spotter is to walk the vehicle back through the tunnel to the bollards
  7. The bollards will lower automatically when exiting the tunnel.
Yes
All other times (outside Monday–Friday, 8am–4pm and weekends)
  1. On arrival, delivery driver contacts Monash Security via intercom next to automatic bollards.
  2. Vehicle to be driven at walking pace through the tunnel
  3. On departure bollards will open automatically when exiting the tunnel

Note: If a vehicle accesses the tunnel before 8am but exits the tunnel after 8am Monday–Friday, the delivery recipient must ensure a spotter escorts the vehicle out through the tunnel.

No

For more information, contact Buildings and Property on 9902 0222.