Delivery access guidelines
To ensure the safety of staff and students, access for vehicles through our campuses is managed as a high priority. When arranging a delivery, please make sure you aware of the delivery guidelines below for your campus.
Clayton campus
The Clayton campus is a pedestrianised environment. Vehicle access to the centre of campus is restricted to ensure pedestrian safety.
View a map of loading bays at Clayton campus here.
Deliveries at Clayton campus can be completed in two ways:
Small deliveries - to be walked from loading bays
Deliveries by a commercial vehicle, that can be carried by hand or trolley can park in any available perimeter loading bay on campus. This arrangement can take place any time, and does not require prior notification or authorisation from Monash Security. Deliveries by a private vehicle can park in any available perimeter 15 or 30 minute parking bay on campus.
Large deliveries - requiring road access
If an item can only be delivered by a vehicle accessing the centre of campus - due to its size or sensitivity - the vehicle will need access past one of the bollard entry points on campus. To obtain access past the bollards:
- The Monash staff/student receiving the delivery is expected to notify Monash Security of the incoming delivery prior to its arrival. Please notify Monash Security by email security@monash.edu at least one business day prior to the expected delivery date.
- When the delivery vehicle arrives at a bollard location, the driver is to use the intercom provided to call Monash Security, identifying their company or delivery. If an intercom is not available, they are to call Monash Security on 9902 7777.
- Security will visually confirm a spotter is present to guide the vehicle. A spotter can either be a Monash staff member, or a second delivery person accompanying the driver.
- Security will lower the bollards to allow access.
- The spotter may be required to escort the vehicle at a walking pace and guide any reversing or turning vehicle movements.
- On departure, the spotter may be required to walk the vehicle back through to the bollards. The bollards will lower automatically when exiting.
Monash Security may not authorise access if prior notification was not provided. The delivery vehicle may then be asked to park in a nearby loading bay and carry the delivery to its destination.
Caulfield campus
The Caulfield campus is a pedestrian priority environment and vehicle access is restricted. Access for vehicles through the tunnel between the library and Building B is controlled to reduce the number of vehicles moving through the tunnel during peak daytime periods.
For small deliveries - to be walked through the tunnel
No vehicle access to the tunnel will be granted for small deliveries to the eastern side of Caulfield campus. Please ask your delivery drivers to park in the loading zone in Queens Avenue. Small deliveries are those that can be carried off the delivery vehicle by hand, loaded onto a trolley and wheeled through the tunnel to the destination (eg. milk). Small items can be trolleyed through the tunnel at any time.
For large deliveries or vehicles requiring tunnel access - controlled access
Deliveries or activities requiring access through the Campus Walk South tunnel before 8.00am or after 4.00pm must be scheduled.
On occasions where large deliveries or activities requiring vehicle access through the tunnel during the day, access protocols are outlined in the table below. Note that Monash Security controls the automatic bollards at the tunnel entry remotely.
Access protocols for vehicle driving through the Campus Walk South tunnel:
| Day & time | Protocol | Spotter to escort the vehicle |
|---|---|---|
| Monday–Friday, 8am–4pm |
The bollards will lower automatically when exiting the tunnel. | Yes |
| All other times (outside Monday–Friday, 8am–4pm and weekends) |
Note: If a vehicle accesses the tunnel before 8am but exits the tunnel after 8am Monday–Friday, the delivery recipient must ensure a spotter escorts the vehicle out through the tunnel. | No |
For large vehicles requiring access to pedestrian areas from Princes Avenue
No large vehicles are permitted to wait in Princes Ave.
Vehicles that require access through the bollards on Princes Ave should call Monash Security on 9902 7777, at least 10 minutes before they arrive, to ensure that the bollards on Princes Ave are lowered for their arrival.
If a call ahead is not possible, large vehicles will be required to wait in Queens Ave, and call Monash Security to request that the bollards be lowered.
Peninsula campus
The Peninsula campus is a pedestrianised environment. Vehicle access within the pedestrianised areas is restricted.
Small deliveries - to be walked from loading bays
Deliveries by a commercial vehicle, that can be carried by hand or trolley can park in any available perimeter loading bay on campus. This arrangement can take place any time, and does not require prior notification or authorisation from Monash Security. Deliveries by a private vehicle can park in any available perimeter 15 or 30 minute parking bay on campus.
For large deliveries requiring access to pedestrian areas
Vehicles that require access into the pedestrian areas of the Peninsula campus should call the Monash Security team on 9902 7777 when they arrive on campus. Once the bollards have been lowered for access:
- The vehicles hazard lights should be flashing and it should travel no faster than walking pace.
- A spotter may be required to escort the vehicle and guide any reversing or turning movements. A spotter may be a Monash staff member or a second delivery person accompanying the driver.
Monash Security may not authorise access to pedestrian areas if prior notice is not provided or if delivery is possible from a loading bay.
For more information, contact Buildings and Property on 9902 0222.