Outages of Windows computers and resolution
Latest update: Outage and restoration resolved
All online University services and staff Windows devices have been restored.
We thank the Monash community for your patience and support as we worked to resolve these issues as quickly as possible.
20 July: Outage of Windows computers and resolution
As you may be aware, yesterday's global outage was caused by CrowdStrike, a cloud system used by organisations including Monash and on our Windows PCs for continuously monitoring for, and removing threats. There is no evidence that this was a cybersecurity incident and this has been confirmed by the Federal Government. CrowdStrike’s statement is here.
CrowdStrike applied a fix yesterday afternoon which was rolled out to customers, including Monash. Most of our online University services are now restored and the remaining will be by Monday.
We are aware that there are some staff who still have issues with Windows PCs. Due to our cyber security controls these issues can only be resolved by our technical specialists in-person. Any staff who still has the blue screen or system freezing will be able to present to support staff for the restoration of their device at drop-in physical sites at Clayton, Caulfield, Peninsula, Parkville and Monash College from Monday. Exact details on the arrangements for these sites are being developed and we will communicate them to you over the weekend. If you require urgent support over the weekend a ticket can be raised here and an eSolutions team member will get back to you.
Our priority is ensuring teaching and learning and critical research is not impacted and Semester 2 can commence on Monday without issue. All classrooms and other AV spaces are fully functioning however some computer lab workstations are still affected and staff will be working to restore these systems before Monday.
We are working tirelessly to restore and apologise for any inconvenience.