Apply for internal review

If you have received an infringement notice, you can apply to have your case reviewed by Monash University. This is called an internal review.

Requesting an internal review

An application for internal review needs to be in writing and submitted via the online application form. All applications must:

  • include the infringement number.
  • state the grounds for review (see more information below).
  • provide current address details.
  • contain letter of consent, or other evidence of consent, if done on behalf of a third party.
  • include supporting documents to corroborate the grounds for review. For example, letters from doctors, Centrelink details, Police reports and evidence of mechanical breakdowns. Not providing sufficient information may influence the outcome of your internal review.

Only one application for internal review can be made regarding any one infringement offence.

Who can apply for internal review?

You can personally apply to have your case reviewed by Monash University, or you can authorise another person (such as a family member, a friend, support worker or solicitor) to make an application for an internal review on your behalf.

To provide consent for someone to act on your behalf please download and complete the Consent for internal review form. Your delegate will need to upload the completed form as part of the internal review application.

Grounds for review

You can request an internal review if you believe:

  • the decision to serve the infringement notice was contrary to law.
  • the decision to serve the infringement notice involved a mistake of identity.
  • you had special circumstances, as defined in legislation.
  • you did it, but you had exceptional circumstances.
  • you were unaware of receiving an infringement notice.
  • you meet the University’s defined additional circumstances.

You will need to specify which ground you are applying under within your application for internal review. Further detailed information about each ground is outlined below.

Contrary to law

You believe you parked legally and that no parking offence took place. For example, you believe timed parking restrictions do not apply in the area you were parked.

As part of your application you will need to provide the reasons why you consider the decision to issue you with an Infringement was unlawful (e.g. the Infringement was not valid). Supporting documentation may be required as evidence.

Mistake of identity

You believe the infringement notice was issued to the incorrect person or vehicle. For example, you were not in the location or your registration number was recorded incorrectly.

As part of your application you will need to provide an explanation of why you believe there was a mistake of identity (including evidence in support, such as a copy of your driver’s licence).

Special circumstances

Special circumstances apply if the person who received the infringement notice was affected at the time of the offence by:

  • homelessness;
  • family violence (which results in the person being unable to control conduct which constitutes an offence), or
  • a mental or intellectual disability, disorder, disease or illness, or
  • a serious addiction to drugs or alcohol or volatile substance, that may mean they:
    • didn’t understand that the behaviour was against the law; or
    • couldn’t control the behaviour that was against the law

Supporting documentation will be required as evidence for an application on grounds of special circumstances. The evidence (e.g. letter, report, statement) must link the special circumstances to the infringement offence and be from one of the following parties:

  • a case worker, case manager, or social worker
  • a general practitioner, psychiatrist or psychologist, or
  • an accredited drug treatment agency

Exceptional circumstances

Exceptional circumstances apply if unforeseen or unpreventable circumstances outside your control led to the issuing of an infringement notice. For example:

  • a medical emergency
  • mechanical breakdown
  • temporarily parking a damaged vehicle immediately following an incident
  • stolen vehicle

Supporting documentation will be required as evidence for an application on grounds of exceptional circumstances. For example:

  • for a medical emergency, please provide a letter from the hospital or treating medical practitioner.
  • for a mechanical breakdown or vehicle incident, please provide an invoice for towing or mechanical/roadside assistance.
  • for a stolen vehicle, a copy of the police report.

The evidence (e.g. letter, report, statement) must link the exceptional circumstances to the infringement offence.

Person unaware

You were unaware of receiving the infringement notice. For example, you did not receive the infringement notice directly (on your vehicle or in person).

An application made on the ground of ‘person unaware’ must:

  • be made within 14 days of you becoming aware of the infringement notice (you may evidence the date that you became aware of the infringement notice by executing a statutory declaration)
  • state the grounds on which the decision should be reviewed, and
  • provide your current address for service.

University's additional circumstances

In addition to the grounds for review identified in the Infringement Act 2006, the University may consider a limited number of additional circumstances as grounds to apply for internal review if a warning has not been issued previously. This may include, but is not limited to, cases where:

  • You did not activate the correct registration on your CellOPark account/vPermit.
  • Incorrect registration number entered in payment application (e.g. letter I instead of number 1).
  • You created an active parking session.

Supporting documentation will be required as evidence for an application on grounds of additional circumstances:

  • Provide a copy of your confirmation of purchase email or a screenshot of your valid parking session/permit.

Please provide a copy of your parking history from the CellOPark account.

Non-valid grounds for internal review

The university is not able to receive a request for an internal review if it does not meet the legislated grounds for internal review. The below circumstances are examples of those not considered valid grounds for internal review:

Supporting documentation

In most cases supporting documentation will be required to accompany an application for internal review.

Documentation can be supplied in PDF, JPEG, PNG, DOC, DOCX or ZIP format in up to four (4) separate files per application (maximum size of 5MB each).

Please ensure all relevant documentation is included in your application as you can only submit one application per infringement notice.

Application submission

All applications for internal review are submitted using an online form.

Before beginning the application please ensure you have all required information ready, including:

  • your infringement number, vehicle registration number, current address details and offence date
  • completed consent form (if you are acting on behalf of the driver)
  • your nominated ground for internal review
  • supporting documentation in required format

Please allow 15 minutes to complete your application.

Apply for internal review

Frequently asked questions

Matters referred to court

You may request that your matter be referred to the Magistrates’ Court of Victoria (MCV) or the Children’s Court, even if you have made an application for an internal review. If this occurs the processing of the internal review application will be terminated by the University.

More information about electing to go to Court is available here.

Further information