Support for students
- University counselling services offer telehealth (video and phone) consultations and 24-hour services are available. In a mental health emergency, please contact: +61 2 8295 2917.
Support with fee payments
- Payment plans to support students in paying fees can be applied for through the Web Enrolment System. If you are experiencing extreme financial difficulty and require a further extension on a fee payment plan, speak to Monash Connect for assistance.
- Student grants, including a $500 Emergency Grant for students in financial hardship, are available for those who need immediate support. Student loans, either $750 short-term or $3,000 long-term, are available for study-related expenses.
- Monash Residential Services (MRS) continues to operate for students wishing to live on-campus.
- Monash Residential Services must adhere to all Victorian Government Department of Health restrictions in relation to COVID-19 in order to support the health, safety and wellbeing of the residential community.
- In response to COVID-19, Monash Residential Services (MRS) has adapted its operations to protect the health and wellbeing of residents including delivering an extended range of online community engagement programs and activities; increasing security in our residences in all halls; maintaining fully resourced Residential Support Teams for 24/7 support and supporting any residents required to self-isolate.
- The Department of Health (DH) has directed that Monash Residential Services (MRS) halls are considered communal living environments, rather than households.
- A range of mental health support services are available to Monash Residential Services (MRS) residents, including free confidential counselling via video or phone consultation. To make a booking, call (03) 9905 3020.
- See this resource for more information on the support services available.
- When using the shared kitchens within halls please ensure that you clean all surfaces you come into contact with and remember to practise good hygiene. Avoid sharing personal household items. You should not share dishes, drinking glasses, cups, eating utensils or tea towels with other people. After using these items, they should be washed thoroughly with soap and water
- Residents are reminded to notify a member of their Residential Support Team if they are not well, to enable MRS to provide appropriate support.
- Residents must advise a member of their Residential Support Team or an MRS staff member should they return a positive COVID-19 result.
- Monash understands students may be concerned about the impact an increase in online study might have on their student visa.
- The Australian Government has confirmed that Monash can deliver more than one-third of a course via online study to international students during the COVID-19 pandemic, for students both in Australia and overseas.
- The Chinese Service Center for Scholarly Exchange (CSCSE) has confirmed that qualifications would be recognised including an online study component if students are currently enrolled at the University and their on-campus study has been disrupted by COVID-19, with them having to continue their study with the university through online means during the disrupted period. Students are advised to maintain records of their communications with the University to provide CSCSE with documentation, which verifies that they have indeed been impacted by the COVID-19 situation.
- Depending on your individual course, assessments will be adapted to suit the mode of study. Please contact Monash Connect if you’d like to discuss any changes to how your course is being delivered.
Implications for your enrolment:
- The Confirmation of Enrolment (CoE) that is issued by Monash is the University’s guarantee to the Department of Home Affairs that a student is enrolled in an approved Monash course, and on receipt of a CoE from Monash the Department issues the student visa. Only the Department of Home Affairs can issue or cancel a student visa.
- Once issued, there are specific visa conditions that must be adhered to. Students must remain enrolled in an approved course, and the CoE issued by Monash provides the evidence of this enrolment.
- Because Monash is now able to deliver more of your course online, the University will manage your enrolment in the following ways:
Monash won’t make any changes to your CoE if:
- You want to study online in your home country and intend to return to Australia;
- You are currently in Australia, but want to return home and study online for a period of time before returning to Australia to complete your degree; or
- You are currently in Australia, and your course has been moved to online study.
Monash will cancel your CoE if:
- You return home to complete your course with no intention to return to Australia. If you change your mind later and wish to return to Australia and your visa has been cancelled, you will need to apply for a new student visa.
Visa application and date changes
- If you’re waiting on a decision on a visa application and have a revised CoE from Monash, you should advise the Department of Home Affairs of the new CoE.
- This is to ensure your student visa will reflect the adjusted dates on your most recent CoE.
Other student visa changes
- The Department of Home Affairs has temporarily increased the number of hours that individuals on a student visa can work, in certain fields of work.
Other visa enquiries
- The Department of Home Affairs is the only agency with the power to issue or cancel a student visa. If you have questions about the status of your visa or your application, you should contact the Department of Home Affairs.
International student visa arrangements:
- Due to high demand, some locations' visa processing times have been affected in recent times. Applications may take longer to finalise and students are advised to submit their completed visa applications with supporting documents as early as possible. Visit the Department of Home Affairs website for more information on international student visas arrangements.
- We continue to work with the Federal Government to ensure the safe return of our overseas students who require hands-on, practical skills learning or placements to complete their studies.
- See here for more information on Monash’s International Student Arrivals Plan.
- We are also exploring opportunities at our campuses in Sunway, Malaysia, and Suzhou, China, subject to any border restrictions of those countries, that will allow students to complete their degree in these locations, should they wish to do so.
- In addition to support from Monash, there are a range of government and community-funded packages and programs open to eligible international students studying in Victoria. Visit Study Melbourne’s COVID-19 support hub and community support and food relief page for the latest information.
- You must be an international student enrolled in an Australia-based course
- You must have arrived in Australia from overseas and be on campus for face-to-face learning by the semester one census date
- If you’re a continuing Monash student who studied in Australia last year, then departed Australia on or after the start of semester two 2021, you’re not eligible
- The grant can only be paid into an Australian bank account
- Payment will be made after the semester one census date.
$2,000 Monash International Travel Assistance Grant
To support your arrival to Australia, if you commence face-to-face learning and register your arrival on campus by the semester one census date, you’ll receive a one-off $2,000 Monash Travel Assistance Grant. Conditions for this grant are:
Once you have registered your arrival, the University will assess your eligibility and be in touch with further information if you are eligible.
See more information on coming to Australia.
- A number of students completing their Monash studies may need to rely on evidence of course completion prior to starting their employment.
- Please call Monash Connect and we will issue a letter of special circumstance for you to provide to your employer, explaining the delay in course completion.