Frequently asked questions
- How do I get a desk in New Horizons?
- What do I need to do to gain access to New Horizons?
- Where can I find a New Horizons access form?
- How can I print in New Horizons?
- Who should I contact if I have a New Horizons related question?
- Who should I contact if I have a Papercut related question?
- Who do I report a New Horizons fault to?
- Who do I contact about general building queries?
- How do I book a room in New Horizons?
- What if I only need access for an event?
- New Horizons catering
- New Horizons parking
- How do I get to New Horizons?
- Where do I find New Horizons evacuation maps?
- New Horizons tea, coffee and milk
- Video conferencing in New Horizons
1. How do I get a desk in New Horizons?
- To get a desk in New Horizons, an accommodation request needs to be filled out. This is usually submitted by your supervising academic or your department’s executive assistant.
- It can take up to three days to process an accommodation request. You will be advised of our desk allocation by email to your Monash staff or student account.
- Once your accommodation request has been submitted, you will need to arrange access to New Horizons.
2. What do I need to do to gain access to New Horizons?
The New Horizons building has restricted access. To gain access to the building:
1. Obtain a Monash ID card
ID cards are obtained through Monash Connect, located in the Campus Centre (Building 10). You may not be able to obtain a Monash ID card until your information has been entered by Human Resources on to the Monash HRIS system. Your supervising academic or department executive assistant may be able to help you obtain a Monash ID card.
2. Register Monash ID
Both New Horizons occupants and non-New Horizons occupants need to register their Monash ID cards before access to the building can be allocated. Cards can be registered on the laptop at the Engineering Faculty reception on the ground floor of 14 Alliance Lane (building 72). The laptop is labelled with clear instructions.
All occupants and users of the building must complete a building induction to get access. Lab users will also have to complete specialised inductions before they get access to lab areas.
The New Horizons Online Building Induction can be completed here.
If you require lab access, you must register for an induction with the New Horizons Safety Officers here.
If you do not have a Monash ID but need to complete an NH induction, please email firstname.lastname@example.org.
4. Complete the access request form
The NH access form can be found here. Please send the completed form to your supervisor for approval. If you are attending a lab induction, please bring this form with you.
Your access request form will not be processed until the building induction, and if required, lab induction has been completed.
5. Complete lab induction
If required, attend the lab induction you have signed up for and give your NH access form to the resource manager conducting the induction.
If you are a New Horizons occupant you will be allocated office area and lounge access automatically once your New Horizons Accommodation Request is received and your card has been registered.
If you require CAVE2 access you need to complete an additional induction. To organise this induction please contact David Barnes.
If you have completed the building induction and the Tier 1 lab induction but still need access to a specialist lab, please contact the lab manager, or the building safety officers (email@example.com or firstname.lastname@example.org).
Please note: access may take up to 3 days to be activated.
3. Where can I find a New Horizons access form?
If you have completed your necessary inductions, the online access request form can be found here.
This must be submitted and approved before access will be granted.
4. How can I print in New Horizons?
- All printing and copying for Engineering staff and students in New Horizons (Building 82) will be done with the Papercut system. The Papercut system makes it easier to track print jobs, keeps documents confidential and saves paper. Undergraduate students are not able to register for Papercut, and therefore can not print in New Horizons.
- In order to print using Papercut, documents must be sent to the global queue. When ready to print your document, go to any Ricoh printer in the building, swipe your ID card, and release the document to print on the spot.
- A driver will need to be installed on your computer for you to be able to do this. Please follow the instructions for Windows, Mac and Linux computers here.
If you are part of the Engineering faculty:
You automatically register for Papercut access when registering for NH Access on the ground floor of 14 Alliance Lane (building 72). Please allow 48 hours for the request to be processed.
All other faculties:
To gain Papercut access in New Horizons if you are not part of the Engineering Faculty, your group supervisor needs to email email@example.com with your name, cost centre and fund code for paying the printing expenses. Once this information has been received and your Monash ID has been registered at the Engineering faculty reception on the Ground floor of 14 Alliance Lane (building 72). Please leave up to three days for processing.
5. Who should I contact if I have a New Horizons related question?
If you have a New Horizons related enquiry or issue please contact firstname.lastname@example.org and you will receive a reply as soon as possible. Please note that this address is not monitored full time. There may be a 2 day delay depending on staff rostering.
6. Who should I contact if I have a Papercut related question?
If you have a Papercut enquiry or issue please contact email@example.com and you will receive a reply as soon as possible. Please note that this address is not monitored full time. There may be a 2 day delay depending on staff rostering.
7. Who do I report a New Horizons fault to?
8. Who do I contact about general building queries?
9. How do I book a room in New Horizons?
External room bookings
- If you are not a Monash staff member but are hosting an event in NH one member of your group must complete a NH induction.
- To sign up for a NH induction please email firstname.lastname@example.org.
- You will need to organise your own parking. Information about parking at the Clayton campus can be found here.
- There is restricted access to the NH seminar rooms. You can sign out a fob from the Engineering Faculty reception on the ground floor of building 72 to access these rooms. You can only pick these up on week days before 12pm and please remember to return it at the end of your event.
10. What if I only need access for an event?
If you only need access to New Horizons because you are using one of the rooms for an event, you can sign out a fob from the Engineering Faculty reception on the ground floor of 14 Alliance Lane (building 72). You can only pick these up on week days before 12pm and please remember to return it at the end of your event.
11. New Horizons catering
- You are responsible for making any catering arrangements that you may require at New Horizons.
- Saporo Café is located on the ground floor of New Horizons. Saporo also provides catering, their contact no is 9544 8503. At this stage, Saporo catering can not be charged direct to a cost centre - it must be paid for, and claimed back through expenses.
- Please be aware that catering will need to be cleaned up and the room will need to be completely reset before you leave or you will be charged a cleaning fee. It is advised that you send a photo of the reset room to email@example.com.
12. New Horizons parking
- Clayton Campus parking regulations apply to New Horizons occupants and visitors. Information regarding parking can be found here.
- The nearest car park to New Horizons is N1 (building 80). You can find it in grid reference B2 on the campus map.
13. How do I get to New Horizons?
New Horizons is building 82 at the Clayton Campus, it is located in the engineering precinct of the campus. You can find it in grid reference B2 on the campus map.
If you are travelling to the Clayton campus options of travel can be found here.
Locating a Meeting Room or Office in New Horizons
- The Monash enquiry maps allow you to zone in on specific rooms within a building: https://space.bpd.monash.edu/SISfm-Enquiry/MapEnquiry/default.aspx?
- Select Clayton campus (top left drop down box)
- Select building 82
- You will then be able to look at each level and find the meeting room or office that you need to visit.
- Please remember that there is only swipe card access to levels 1 to 3 so prior arrangements will need to be made if you are visiting these floors. Internal phones are located throughout the building. In addition, there is an tablet directory next to the phone on the ground floor foyer, opposite the stairs over the internal entrance to Café Saporo. If you have trouble getting into the building for your meeting, please call the Office of the Dean on x53419. This is staffed from 7:00 am to 5:00 pm Monday to Friday.
14. Where do I find New Horizons evacuation maps?
New Horizons evacuation maps can be found here. If you are presenting at New Horizons it is a good idea to embed the relevant maps into your presentation. If you are an occupant or frequently visit New Horizons it is a good idea to familiarise yourself with the evacuation diagrams.
15. New Horizons tea, coffee and milk
An ample amount of Milk is delivered to each break out room and the lounge in New Horizons. Milk is delivered once a week and the tea, coffee and sugar supplies are also topped up once a week.
16. Video conferencing in New Horizons
All information about video conferencing in New Horizons can be found here.