Troubleshooting and tips for eExams

Troubleshooting

If you’re having technical difficulties during your eExam, these troubleshooting tips can help you get back on track.

If you’re not able to solve the problem yourself and you’re:

  • on-campus – raise your hand up so our onsite eSolutions staff can help
  • off-campus – get in touch with the Service Desk.

Tips

Accessing your eExam

Click the eAssessment platform link, then navigate to your unit’s eExam and copy the eExam link and paste it into an Incognito Window in Google Chrome (you’ll be prompted to log in again).

For more information, follow the steps for sitting an eExam.

How to connect with your supervisor

  1. Log into the eAssessment platform and navigate to your unit’s eExam.
  2. Copy the eExam link and paste it into an Incognito Window in Chrome.
  3. Make sure you’re in the correct eExam according to your exam timetable.
  4. Click Join Supervisor at the bottom right-hand side of your eExam landing page.

The Join Supervisor button will turn blue 30 minutes before your scheduled eExam. If you’ve logged into the eAssessment platform within 30 minutes of your scheduled eExam and the Join Supervisor button isn’t blue, call the Service Desk as soon as you can so there's a record of the problem. They'll also provide you with technical support.

What happens when you click the Join Supervisor button

When you click the Join Supervisor button, the eVigilation platform should open in a new tab. You’ll need to acknowledge the exam terms and conditions when they appear on the screen. The eVigilation application will open in a new tab and request access to your:

  • microphone
  • camera
  • entire screen.

eExams with Self Check-in

You won't see a supervisor when you log into your eExam. Just follow the on-screen prompts to complete the check-in process, then start your exam.

eExams with Assisted Check-in

Once you’ve given the eVigilation platform access to your microphone, camera and screen, you’ll arrive at the virtual waiting room (you should see a message on your screen saying Please wait for your supervisor to respond). Allow a few minutes for your supervisor to greet you.

Exam answers are autosaved

You won’t need to save your eExam answers as you go – they are autosaved every 30 seconds. You can check when the last autosave was at the Last saved field at the top of your screen in the eAssessment platform.

Check you’ve uploaded your handwritten responses

To see a list of the handwritten responses you’ve uploaded, check the gallery view in your eExam on your computer. You’ll see an on-screen error message if there’s an image missing for one of your questions.

More preparation tips

Check out preparing for your exams. You’ll find lots of useful information, such as exam strategies, sample questions, and study tips.

Got a question? Monash Connect can help