Digital M-Pass

Scanning issues

If you’re struggling to scan your digital M-Pass, it could be because:

• you’ve set up your digital M-Pass in the last few hours (you have to wait two hours minimum before you can scan it)
• you’re tapping the bottom half of your phone against the reader instead of the top half
• your screen is inactive while you are tapping (you don’t have to unlock your phone for your M-Pass to scan, but the screen should be lit up).

Multiple M-Passes

Keeping your M-Pass card

If you’ve already set up your digital M-Pass, your card will still work for now (except for printing – you’ll need to use your digital M-Pass for that).

If you need an M-Pass card to access a secure lab (e.g. PC2, PC3 lab), you’ll first need to get a digital M-Pass before requesting an M-Pass card.

Having both a student and a staff M-Pass

Only one student or staff ID can be created as a digital M-Pass, so you’ll have to keep your physical card for the other one.

If you’re both a student and staff member and organising your M-Pass for the first time, you need to:

• set up a digital M-Pass for your student account, and
• submit an enquiry through MoVA to request an M-Pass card for your staff account.