A pop-up blocker will prevent you from accessing the module.

Make sure your browser allows pop-ups in the Compulsory Unit Portal (CUP).

If you're having trouble accessing the module:

• make sure you use a laptop or desktop computer (you can't access the module on a phone or tablet)
• try using the Google Chrome browser.

If the module freezes, and you can't select an option or move on to the next page, you need to email servicedesk@monash.edu:

• type Reset attempt on Compulsory Units Portal in the subject line
• include the name of the module and your student ID number
• give a brief description of the issue and include a screenshot (if relevant).

Once you've completed the module, the Compulsory Units Portal (CUP) dashboard should show the unit as 100% complete.

If you signed into CUP with your Monash student account, your progress will be recorded in the Web Enrolment System (WES) - it takes about 15 minutes.

If you signed into CUP using a personal email account (or you’re a Monash University Accommodation student), your student record won’t be automatically updated. We’ll need to do a data merge so completion of the module is recorded in WES. Please submit an email to servicedesk@monash.edu with the subject line, CUP merge required, and we'll fix this for you.

You can check which email address is linked to your account in CUP under the profile icon in the top left corner.

If you’re still having trouble accessing or completing the module, contact Monash Connect. Make sure to give us:

• your full name (as it appears on your M-Pass)
• your Monash student ID number
• details of the issue.