Counselling Help Online

You can contact a University counsellor using our Counselling Help Online form.

A counsellor will get back to you within three business working days. During times when our service is in high demand, a counsellor will call to arrange a telehealth appointment so you can get help as quickly as possible.

This service is only available if you're:

  • currently residing within Australia
  • currently enrolled at an Australian Monash University campus
  • not a Monash College student.

If you're unable to use this service but are a Monash enrolled student, you can access phone counselling 24/7 by using the numbers listed below:

  • Australia: 1300 788 336
  • Malaysia: 1800 818 356 (toll free)
  • Italy: 800 791 847 (toll free)
  • Elsewhere outside Australia: +61 2 8295 2917

Counselling Help Online is useful if you're:

  • not in a crisis, but you’re looking for help with a specific issue
  • feeling a bit nervous about speaking with a counsellor (either in person or using telehealth).

Request Counselling Help Online (login)

Telehealth (video or phone) counselling

To book a telehealth appointment, call (03) 9905 3020.

For immediate help

If you’re in a crisis, or you need immediate help, use the following services:

Mental health concerns: emergency and after-hours mental health services

Medical help: after-hours medical services

Personal safety and security: safety and security or sexual assault and harassment.

Special consideration

We don’t provide appointments for the sole purpose of obtaining a letter to support special consideration applications.