Troubleshooting in WES
Common problems
If you’re experiencing problems in the Web Enrolment System (WES), you may find the help you need below.
WES transaction numbers
Can't access services in WES
Read-only access to the unit enrolment module
Can't change unit
Can't find a unit in Unit Search
Can't remove a unit from my enrolment summary
Unconfirmed units
Got an error message in WES?
WES will stop you enrolling in a unit if it looks like you haven’t met all of your faculty’s course and unit requirements.
If you get an error message:
- write it down or take a screenshot
- delete the unit from the enrolment form
- click SUBMIT ENROLMENT
- make sure you get a transaction number.
Next you should check that you meet all of your course and unit requirements – you’ll find these in the Handbook.
If you don’t meet the requirements, you need to choose some other unit/s. You may want to get course advice.
If you do meet the requirements, complete your enrolment for all your other units. Then contact Monash Connect for help with any unit/s that gave an error message.
Credit point enrolment breach
Credit point limit
Progression rules
Unit does not satisfy the rules
Database or system error
Didn't find what you need?
Contact us online explaining what you’re trying to do in WES and your issue. Be sure to attach screenshots so we can see exactly what’s happening. If you run into trouble during re-enrolment, submit an online enquiry and we'll sort it out. Remember, if you re-enrol late, you’ll owe a late fee.
You’ll also find helpful tips in the WES overview.
Got a question? Monash can help
We're making some changes...
Soon all online enquiries will be made through our virtual assistant. You can get in early and try our virtual assistant right now.
You may have a question our virtual assistant can answer immediately.
If you're following up on an enquiry you submitted earlier, you can also do this in our virtual assistant.
If you want to send an attachment, you’ll need to make your enquiry using our virtual assistant.