Getting help and support

Exam support

Whether you're sitting a supervised or unsupervised eExam, if you experience any difficulties on the day (technical or otherwise), contact the eSolutions Service Desk. They'll make sure you get the help you need.

Monday to Friday: 8am – 10pm (AEDT)

+61 3 9903 2777 (for immediate help select option 9)

If your exam is more than 48 hours away select option 3.

If your internet connection drops out during your eExam, don’t panic – your eExam responses are automatically saved every 30 seconds!

If you’d like to give feedback on your eExam experience, you can complete our optional feedback form. To find it, go back to your eExam landing page, then click Provide feedback. We may share your responses with relevant Monash staff.

IT support – Malaysia

Phone: +60 3 5514 6200

More preparation tips

Check out preparing for your exams. You’ll find a variety of online sessions (including Demystify your eExam) and lots of useful information, such as exam strategies, sample questions, and study tips.

Disabilities and medical conditions

If you have a disability or medical condition and require alternative assessment arrangements, contact Disability Support Services.

Reducing anxiety and stress

Exams can be a really stressful time, but help is just a phone call away.

We have a counselling service that can help with problems like coping with study or university life, stress, anxiety and depression, loneliness, drug and alcohol abuse and addictions, negative feelings and suicidal thoughts, relationship and family issues. No issue is too big, or too small.

How to get help

Our counsellors are offering telehealth (video or phone) consultations. As a Monash student, your appointment is free.

To make a booking, call + 61 3 9905 3020. You can also get counselling help after-hours.

Monash Student Associations

Contact the Monash Student Associations if you’d like to discuss your eExam queries.

Got a question? Monash Connect can help