Getting help and support
If you're doing your eExam and you experience any difficulties on the day (technical, medical or otherwise), contact exam support. They'll make sure you get the help you need. For example, they can arrange for medical support staff to speak with you.
If your internet connection drops out during your eExam, don’t panic – your eExam responses are automatically saved every 30 seconds.
Exam support (on exam day)
These hotlines may not be manned outside main exam periods, but your call will be redirected to the eSolutions Service Desk.
Australia
Phone: +61 3 9905 4300
Monday to Friday: 9am–6pm (Melbourne time)
If you can't reach us by phone (e.g. outside the support hours), submit a support ticket to report your issue and we'll get in contact with you within three working days.
Malaysia
Phone: +60 3 5514 5600
Monday to Friday: 9am–6pm (Malaysia time)
If you can't reach us by phone (e.g. outside the support hours), submit a support ticket to report your issue and we'll get in contact with you within three working days.
China southern (Telecom), northern (Unicom) and Hong Kong
Phone: +800 666 274 73 (Free call from landline only. International calling must be enabled)
Monday to Friday: 9am–6pm (Melbourne time)
Indonesia
Phone: 001 803 61 997 (free call)
Monday to Friday: 9am–6pm (Melbourne time)
International call back request
If you can’t make an international call for exam support, you can submit a request and our support team will call you back during support hours:
Monday to Friday: 9am–6pm (Melbourne time)
You’ll need to sign in to myServices first to access the request form.
If you’re unable to continue with your exam, don’t panic – exam responses and notes are automatically saved every 30 seconds. The support team is able to see how much time you’ve lost and will try to resolve the problem as quickly as possible.
Students in other regions
Students outside these regions can continue to call the Australian number +61 3 9905 4300 for exam support.
Tips and troubleshooting
Disability support
If you have a disability or medical condition and require alternative assessment arrangements, you can arrange this by registering with Disability Support Services.
Reducing anxiety and stress
Exams can be a really stressful time, but help is just a phone call away.
We have a counselling service that can help with problems like coping with study or university life, stress, anxiety and depression, loneliness, drug and alcohol abuse and addictions, negative feelings and suicidal thoughts, relationship and family issues. No issue is too big, or too small.
How to get help
Our counsellors are offering Telehealth (video or phone) consultations. As a Monash student, your appointment is free.
To make a booking, call + 61 3 9905 3020. You can also get counselling help after hours.
Monash Student Associations
Contact the Monash student associations if you’d like to discuss your eExam queries.