Frequently Asked Questions
View frequently asked questions about Echo360. You can select Expand all and then use CTRL + F (PC) or CMD + F (MAC) to search for keywords.
View frequently asked questions about Echo360. You can select Expand all and then use CTRL + F (PC) or CMD + F (MAC) to search for keywords.
This is a known issue with Echo 360 videos in Safari and iOS. Echo 360 are actively developing solutions and consider this a very high priority. They hope to have a fix soon.
If a class that is scheduled to be recorded (via Echo360) is cancelled, moved, or rescheduled, every effort should be made to cancel the recording before the class scheduled time. If this is not possible and an unintended recording is published on Moodle, it must be deleted as soon as possible.
No, recordings start 2 minutes before the hour and terminate 7 minutes before the hour at the end of the session. So if your class runs from 10:00am - 12:00pm, the recording runs from 9:58am - 11:53am. Make sure not to leave all the important information at the end and ensure the activity doesn’t exceed the planned time as the recording may end and students listening to the recording may miss out on details at the end.
By default, captions are enabled for Echo360 livestreams and recordings. You can check that subtitles/captions are turned on in the Echo360 settings.