Student loan non-payment

Once your student loan is approved, we place an encumbrance on your account. This means you won't be able to request academic records (transcripts) or graduate until you have repaid the loan.

If you fall behind with a loan repayment, we'll email you a reminder. If your payment is still outstanding, we may suspend your access to library, computer and enrolment services.

Removing an encumbrance

  1. Pay your overdue amount.
  2. We'll restore your access to services once we receive your payment. This can take up to three working days, or longer for BPAY payments.

Relevant policy

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