Medical appointments
You can book a medical appointment with a general practitioner (GP) at our University Health Services (UHS) clinics at Caulfield, Clayton or Peninsula campuses for any of your health issues or concerns.
If you’re at home and unwell, you can call our triage nurses for advice from Mon–Fri, 9am–5pm.
Make an appointment
Caulfield
Building B, Level 1, Room 146A
Hours: Mon–Fri, 9am – 5pm
Phone: (03) 9903 1177
Clayton
21 Chancellors Walk, Ground Floor
Hours: Mon–Fri, 9am – 5pm
Phone: (03) 9905 3175
Peninsula
Building U, Level 1, Room U1.39
Hours: Mon–Fri, 9am – 5pm
Phone: (03) 9904 4615
Cost
Medibank, ahm and nib OSHC policy holders
Due to the cybersecurity incident impacting ahm, nib and Medibank OSHC policy holders, if you’re a patient with ahm, nib or Medibank OSHC cover, you’ll need to pay for your consultation on the day. You can submit a claim directly to your insurance company afterwards.
We’re working to enable direct billing again as soon as possible.
All accounts must be paid the same day as your appointment.
Vaccinations and procedures
We keep our fees low for the Monash Community, but you might be charged an additional fee for procedures, dressings and vaccinations – we’ll discuss this with you beforehand.
You may have to pay a private fee for your doctor’s appointment if you’re having a procedure, but you can claim a refund from Medicare afterwards.
Students
| Students | Payment method for doctor’s visit |
|---|---|
| Medicare cardholders | Bulk billed (no out-of-pocket cost) |
| International students insured with Allianz Care Australia or Bupa | Directly billed to your insurer (no out-of-pocket cost) |
| Students insured with any other company | Up-front payment (then claim a full refund from your insurer) |
Families of students
We charge a discounted fee for family members of students, but you’ll need to pay for vaccines, medicines and if you have a procedure.
Visitors
Visitors are privately billed. If you have any vaccines or a procedure, this will be in addition to the doctors fees.
Cancellation policy
If you can’t make your GP appointment, make sure you cancel early so someone else can get the care they need.
If you're a student (or family member) and you miss an appointment, or cancel less than 1 hour before your scheduled time, a $45 Fail to Attend fee will apply. Cancelling early means another student can get seen sooner – you can cancel anytime online or by phone.
This policy applies to GP appointments for students and their families only. Fail To Attend fees for visitors remain unchanged at $60.
Thank you for helping us keep GP appointments available for everyone who needs them.
Appointment types
A Telehealth appointment is an appointment with a doctor that’s done through phone or video call.
If you’re a new patient, or you haven't visited one of our UHS clinics for a face-to-face appointment in the last 12 months, you’ll need to come into the clinic for a face-to-face appointment (you won’t be able to book a Telehealth appointment).
- clinical placement
- childhood vaccinations
- antenatal care
- wound care
- cervical screening
- blood pressure checks
- pathology tests.
If you're coming in, you'll need your:
- Monash ID card
- Medicare, OSHC, or Health Care Card
- IHI number (for non-Medicare cardholders).
Registration forms
You’ll need to complete a registration form before your first visit.
You can either:
- register online through HotDoc:
- print and fill out the patient registration form (pdf, 0.93 mb) – make sure you bring it with you on your first visit.
Non-Medicare cardholders
All non-Medicare cardholders will need to have an IHI number to receive electronic prescriptions. This means that if you see a doctor for a Telehealth appointment, they can send your script to you electronically (usually through SMS).
Privacy
Other services
Contacts
If you need more help, or you have any queries, see: