Medical appointments

Our health services at Caulfield, Clayton and Peninsula are open but we’ve made some adjustments to how we operate during COVID-19.

What to do if you're feeling unwell

If you’re at home and unwell, you can call our triage nurse for help, Monday to Friday, 9am to 5pm:

• Caulfield: 03 9903 1177
• Clayton: 03 9905 3175

If you meet the testing requirements for COVID-19, you may be asked to visit our screening clinic at the Clayton health service (open Monday – Friday, 8.45am – 5pm).

For after-hours advice, call the Coronavirus Hotline on 1800 675 398.

Telehealth appointments

Telehealth appointments are available for patients who meet the eligibility criteria in the Medicare schedule. The criteria changes according to the restriction levels currently in place by the Department of Health, as determined by the level of lockdown measures at the time.

If you haven't visited the University Health Service for a face-to-face appointment in the past 12 months, or if you're a new patient, you must attend in-person when there are no lockdown restrictions in place, or when leaving home for medical reasons is a permitted activity.

Face-to-face appointments

If your doctor wants you to attend a clinic, we’ll arrange a face-to-face appointment at your nearest campus.

Flu vaccinations are available at all campuses – just call one of our clinics to make an appointment.

If you're coming in, you'll need your:

• Monash ID card
• Medicare, OSHC, or Health Care Card.

Cost

Domestic students
Bulk billing is available if you hold a Medicare card.

International students
Direct billing is available if you have:

• Allianz Overseas Student Health Cover
• Medibank Private Health Insurance
• ahm health insurance
• nib Health Insurance, or
• Bupa.

Otherwise you’ll need to pay for your visit and claim a refund from your insurer.

Staff
We charge a discounted fee for your appointment, but you'll need to pay for vaccines and medicines. For work-related travel and immunisations, you’ll need to pay for your visit and claim a refund from your faculty or department.

Services provided

See the list of services.

Forms

• New patients can either register online:
  • Caulfield
  • Clayton
  • Peninsula
  or fill out the patient registration form (pdf, 0.05 mb) and bring it on your first visit.
• UHS Data Protection and Privacy Collection Statement (pdf, 0.14 mb)

Contacts

• Emergency and after-hours medical contacts
• Your privacy and making a complaint