Reviews relating to the Higher Education Support Act (HESA) 2003

Step 1: Initial request

Submit a Special Circumstances (Fee Reversal) Application for re-credit.

Step 2: Review

If you applied for remission of debt in special circumstances under HESA sections 36-20 and 104-25, but wish to request a review of a decision not to re-credit or remit your fees, you must apply for a review within 28 days of receiving the initial decision.

Your application must include the reasons for requesting a review of the decision, e.g. that you believe the initial decision was incorrect or that you have new evidence that was unavailable at the time of your original application.

The Associate Director, Student Conduct and Complaints, is the University Review Officer appointed under HESA section 19-50.

The University Review Officer will provide written acknowledgement that they have received your application within five days of receipt. The acknowledgement will inform you that, if you don’t get a reply within 45 days, the original decision stands.

The Review Officer will notify you in writing of:

• the decision
• the reasons for making the decision.

Apply for a review

Step 3: Further appeal

You have the right to appeal a rejection of the review within 28 days of receiving the decision.

Domestic students

For domestic students, appeals must be made to the Administrative Review Tribunal (ART). The Review Officer will provide contact details of the nearest ART registry and the approximate cost of an appeal. This application may incur a fee of $1,121.

Administrative Review Tribunal contact details for Victoria:

• Postal address: GPO Box 9955, Melbourne VIC 3001.
• Phone number:
  • Calls from within Australia: 1800 228 333
  • Calls from overseas or Norfolk Island: +61 2 9276 5000

See Administrative Review Tribunal.

International students

For international students, if you’re not satisfied with the decision you can appeal through the University complaints process. As you have already sought a review of this decision, you can proceed directly to a formal complaint.