Counselling Help Online
Students in Australia
If you're in Australia, you can contact a University counsellor using our Counselling Help Online form.
A counselling team member will respond to your message to Counselling Help Online, initially by phone contact, for you to get support as quickly as possible. If we're unable to contact you by phone, you'll receive an email response within 3 business days.
Counselling Help Online is useful if you're:
- not in a crisis, but you’re looking for help with a specific issue
- feeling a bit nervous about speaking with a counsellor (either in person or using Telehealth).
This service is only available if you're:
- currently residing within Australia
- currently enrolled at an Australian Monash University campus
- not a Monash College student.
Counselling Help Online does not provide documents to support applications for special consideration.
Students outside Australia
Phone counselling
If you're not in Australia, you can access phone counselling 24/7 through the numbers below:
- Malaysia: 1800 818 356 (toll free)
- Italy: 800 791 847 (toll free)
- India: 000 8000 503 298 (toll free)
- China: 10 8003 610 233 (toll free)
- Indonesia: 001 8030 612 049 (toll free)
- Elsewhere outside Australia: +61 2 8295 2917
Counselling appointments in person
To book in to see a counsellor, see our counselling appointment page.
For immediate help
If you’re in a crisis, or you need immediate help, use the following services:
Mental health concerns: emergency and after-hours mental health services.
Medical help: after-hours medical services.
Personal safety and security: safety and security or sexual harm.