Monash online supervision: privacy and security

If your lecturer has chosen an eExam for your assessment, you’ll do this on your own device, in a secure environment. Your teaching staff will also decide whether your exam is supervised, depending on the assessment objectives for your unit and accreditation body's requirement. If it’s supervised, we use specialist Monash staff who are trained to provide online exam supervision (just as we do when an eExam is at a Monash venue). Monash online supervision helps us ensure exam rules are followed and Monash’s high standards of academic integrity are upheld.

At Monash, we use a variety of approaches to ensure academic integrity; for example, plagiarism detection services, lock-down browsers and in-venue supervision. Monash online supervision is just another method.

If your eExam has Monash online supervision, you’ll be required to use your computer’s webcam, microphone and speakers. At the start, you’ll be guided through the process of verifying your identity and confirming that you understand the exam conditions.

Once you start your exam, you won’t be aware of your Monash supervisor, but you and your use of the applications on your computer will be video recorded. It’s like having a recorded video conference. You can speak to your supervisor whenever you need to but they’ll have you on mute unless they’re providing you with instructions. You won’t be able to use the mute function or turn off your webcam during your exam. You won’t be aware of other students being supervised, and they won’t be aware of you.

Privacy and security

Monash designed and built its own eAssessment software platform to conduct online assessments and exams. It’s been purpose-built to meet the University’s educational standards and security and privacy requirements, including the ability to conduct authentic assessment and maintain academic integrity at scale.

Monash is applying standard security and data protection and privacy processes to ensure that the University is meeting its data protection and privacy obligations while ensuring the maintenance of academic integrity.

If your eExam is supervised by a Monash staff member online, your entire exam session will be recorded using screen capture technology, and you’ll be monitored during your exam just as you would be if you were sitting your exam in a venue.

What information we collect

Each time you sit an online exam with supervision, we also the following:

  • perform a quick check of your exam environment to ensure you’ve set up your location according to our exam rules.
  • take video screen captures of your computer and your eExam responses.
  • take video and audio recordings of you, including interactions with your supervisor from the time you connect with your Monash supervisor until the Monash supervisor ends your exam session.
  • take a video recording of any handwritten exam responses.

How the information is used

We only use the information collected if your supervisor identifies a suspected breach of exam conditions or an issue that prevented you from completing your exam. In these cases, footage of your exam session and other relevant information may be referred to relevant Monash staff for investigation.

How we store and protect your information

All recordings and personal information are stored securely and entirely within Monash infrastructure and only within Australia (just as they are when you sit for an exam in a Monash venue). Only authorised Monash staff have access to these recordings after your exam, and a strict process ensures they can use the information only for the purposes of investigating academic integrity matters.

As usual, we require multi-factor authentication (MFA) when you log into eExams. MFA helps keep your personal information private and secure by requiring both a password and another means (factor) to verify your identity when you log in.

Got a question? Monash Connect can help