Replacing your ID card (M-Pass)

If you need a replacement card, you can get a new one from Monash Connect. Just come in with a photo ID, and we’ll give you a new card on the spot (if you want a new photo, though, you'll need to email it to the card office before you come in). If you’re replacing a lost or damaged card, you’ll be required to pay a card replacement fee.

When you receive your replacement card, allow up to 24 hours for security access to be enabled (if you’ve requested this).

Expired cards

If your ID card has expired, bring it to Monash Connect and we’ll replace it for free on the spot.

Stolen cards

If your ID card has been stolen, we'll replace it for free if you provide us with a Notice to the Victim report (NTVR).

  1. When you notify police that your card has been stolen, ask for the NTVR (the police will provide this for free).
  2. Come into Monash Connect with the report and your driver’s licence or passport and we'll replace your card on the spot (if you're unable to get an NTVR, you can bring in the report number instead).

Security access on your card

When you receive your replacement card, allow up to 24 hours for security access to be enabled (if you’ve requested this).

Getting a new photo on your card

If you need a replacement card, you can get a new one from Monash Connect or Human Resources (ground floor, reception, 211 Wellington Rd, Mulgrave). Just come in with a photo ID, and we’ll give you a new card on the spot.

Alternatively, you can request a new card by emailing cardoffice.m-pass@monash.edu from your staff email account.

When you receive your replacement card, allow up to 24 hours for security access to be enabled (if you’ve requested this).

Got a question? Monash Connect can help