Make sure you’ve verified your email address:

1. Log into My eQuals.
2. At the top right of the screen, select your name to see a drop-down menu.
3. Click Profile settings.
4. Under Email accounts, check that your personal email address is either verified or primary.

New (or soon to be) graduates

If you’ve signed into My eQuals and can’t see any documents, it could be because:

• it's too soon for you to access them. Your graduation documents will be available a few weeks after your graduation round – you'll receive an email when the documents are ready. If you don’t get the email, check your spam folder. If it's not there, contact Monash Connect
• you signed into My eQuals with your Monash username and password instead of the personal (non-Monash) email address you provided when you applied to graduate – the documents will be issued to your personal email address.

Past students

If you’ve signed into My eQuals and can’t see any documents, it could be because:

• you don’t have any digital documents
• you haven’t linked your existing My eQuals account to Monash University.

If you bought an academic record, you might not be able to see it because:

• the personal email address you provided in WES and the email address used in your My eQuals account don’t match. Log into WES to make sure your personal email addresses match. If they don’t, you’ll need to link your My eQuals account to the email address you have in WES
• it hasn't arrived yet. Once it's in My eQuals, you'll receive an automated email confirming your academic record is ready. If you haven't received this email within a full working day, check your spam folder. If it's not there, contact Monash Connect.

Past students (who graduated before 2017)

You can access your academic record (transcript) in My eQuals – for step-by-step instructions, see our academic records (transcripts) page.

Other documents like your testamur and AHEGS are only available in hard copy.

For instructions, see:

• award certificate (testamur)
• graduation statement (AHEGS).