Device and system specifications

Computer requirements

You’ll need a laptop to sit your eExam. Chromebooks, tablets and mobile phones can’t be used to sit eExams. For off-campus eExams you can also use a desktop computer, but to ensure the academic integrity of our exams, you won’t be able to use dual monitors when sitting a supervised online exam.

Your device must:

  • have a webcam
  • have the latest version of Google Chrome (used in Incognito mode) with pop-ups enabled (or pop-up blocker disabled) – no other browser can be used for eExams
  • (for on-campus eExams) have enough battery life for the duration of your eExam as you may not have access to power in the exam room. Portable battery packs are highly recommended
  • (for off-campus eExams) be connected to a power source for the duration of your exam.

Recommended minimum laptop specifications

We recommend that your laptop have the following minimum specifications.

Recommended minimum device specifications for Windows and macOS
 WindowsmacOS
Processor i5 2.2GHz /AMD A6 1.8Ghz 1.2GHz dual-core m3
Operating system Windows 10 OS X 10.13
Memory 8GB 8GB
Hard drive120GB SSD (solid state drive) 120GB SSD (solid state drive)
Display 14" screen with 1920 x 1080 screen resolution 13" screen with 1920 x 1080 screen resolution
Battery life4 hours under normal use 4 hours under normal use
Wi-fi 802.11ac or better 802.11ac or better
Webcam User facing, inbuilt microphone and speakers User facing, inbuilt microphone and speakers

Borrowing a laptop

In-semester assessments: If your laptop doesn't meet the recommended specifications for your in-semester online assessments, you'll need to source your own alternative device.

Final assessments: Loan devices are limited. If your device doesn’t meet the minimum specifications for an eExam, contact the eSolutions Service Desk now. They’ll assess your device and, if necessary, help you arrange a loan device.

If you're approved for a loan device, you'll need to collect it from Clayton campus and return it within 48 hours of your final semester one exam.

Need a computer?

We can help. Check out our information on buying a computer and financial support options.

Setting up your browser

On the latest version of Google Chrome:

  1. enable pop-ups (or disable pop-up blocker)
  2. ensure any system or application notifications are disabled so they don’t distract you during your eExam.

Chrome in Incognito mode must be used for all eExams.

Safe Exam Browser

If your eExam requires Safe Exam Browser, see eExams using Safe Exam Browser.

Network requirements

If you’re sitting your eExam at home, your internet download and upload speeds need to be at least 2Mbps. You can test your internet speed by running a speedtest. If you’re sitting your eExam on campus, we’ve got you covered! Just make sure you’re connected to the fast and secure eduroam wireless network.

To ensure your internet connection is not interrupted or slowed, ask other people in your house not to watch Netflix or other streaming applications or download large files while you’re sitting your exam.

If your internet connection drops out during your eExam, don’t panic – your eExam responses are automatically saved every 30 seconds!

If you’re unable to reconnect to your online exam session, call the Service Desk – we'll do our best to get you reconnected as soon as possible. We’ll also let your Chief Examiner know you encountered a problem during your exam and whether we were able to resolve it.

If you experience difficulties during your eExam, see getting help and support.

Logging in

You can connect with or without a VPN – just choose the option that gives you the most stable internet connection.

For instructions on how to install VPN and connect using VPN with multi-factor authentication (MFA):

Webcam and headphones

For supervised eExams, you’ll need a functioning webcam and headset, or headphones with a working microphone to communicate with your online supervisor. You need to check your audio and visual settings before your exam to make sure they’re working – you won't be able to sit your supervised eExam without them.

If you’ve got an on-campus eExam without supervision, you might like to use noise cancelling headphones or earplugs to minimise distractions.

Smartphones

Your smartphone must be fully charged and have:

  • the Okta Verify app or Google Authenticator
  • a working camera
  • a QR code app
  • wifi enabled or data connectivity.

For instructions on setting up multi-factor authentication, see multi-factor authentication (MFA).

Photographing your exam room: recommended device specifications

Photographing your exam room: recommended device specifications If you have a supervised eExam that you’re sitting from home, we recommend that your mobile device have the following specifications to ensure you’re able to photograph your exam space as part of your pre-exam steps.

See instructions for photographing your exam space.

Mobile device specifications

Compatible operating systems and browsers for Android and iOS
 AndroidiOS
Operating system version 4.1 or above
(released July 2012)
11.0 or above
(released September 2017)
Compatible browser Chrome version 55+
(released December 2016)
Safari version 13+
(released September 2019)
QR code scanner Inbuilt or QR code app
(ensure the scanner or app is enabled)

Chrome settings

  1. In Chrome, tap Site Settings.
  2. Adjust the following settings:
    • Cookies: allow cookies
    • Camera: enabled
    • Motion sensors: enabled
    • JavaScript: enabled.
  3. In Chrome, tap Settings and enable notifications.
  4. Ensure the cache is cleared.

Safari settings

  1. Tap Settings > Safari.
  2. Adjust the following settings:
    • Block All Cookies: off
    • Camera: allow
    • Block Pop-ups: on.
  3. Tap Advanced > JavaScript: on.

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