Device and system specifications

Computer requirements

You’ll need a desktop computer or a laptop to sit your eExam. Chromebooks, tablets and mobile phones can’t be used to sit eExams. To ensure the academic integrity of our exams, you won’t be able to use dual monitors when sitting a supervised online exam.

Your device must:

  • have a webcam
  • be connected to a power source during the eExam
  • have the latest version of Chrome (used in Incognito mode) with pop-ups enabled (or pop-up blocker disabled). No other browser can be used for eExams.

Borrowing a laptop

If you need to borrow a laptop, contact the Service Desk.

Recommended minimum laptop specifications

We recommend that your laptop have the following minimum specifications.

  Windows Mac
Processor i5 2.2GHz /AMD A6 1.8Ghz 1.2GHz dual-core m3
Operating system Windows 10 OS X 10.13
Memory 8GB 8GB
Hard drive 250GB SSD (solid state drive) 250GB SSD (solid state drive)
Display 14" screen with 1920 x 1080 screen resolution 13" screen with 1920 x 1080 screen resolution
Battery life8 hours under normal use8 hours under normal use
Wi-fi802.11ac or better802.11ac or better
WebcamUser facing, inbuilt microphone and speakersUser facing, inbuilt microphone and speakers

Setting up your browser

On the latest version of Chrome:

  1. enable pop-ups (or disable pop-up blocker)
  2. ensure any system or application notifications are disabled so they don’t distract you during your eExam.

Chrome in Incognito mode must be used for all eExams.

Safe Exam Browser

If your eExam requires Safe Exam Browser, see eExams using Safe Exam Browser.

Smartphones

Your smartphone must be fully charged and have:

  • the Okta Verify app or Google Authenticator
  • a working camera
  • a QR code app
  • wifi enabled or data connectivity.

For instructions on setting up multi-factor authentication, see multi-factor authentication (MFA).

Photographing your exam room: recommended device specifications

We recommend that your mobile device have the following specifications to ensure you’re able to photograph your exam room (when you’re asked to as part of your Monash eVigilated eExam).

Network requirements

Your internet download and upload speeds need to be at least 2Mbps. You can test your internet speed by running an online speedtest.

You won't be able to use a hotspot internet connection because it won't provide adequate connectivity.

To ensure your internet connection is not interrupted or slowed, ask other people in your house not to watch Netflix or other streaming applications or download large files while you’re sitting your exam.

If your internet connection drops out during your eExam, don’t panic – your eExam responses are automatically saved every 30 seconds!

If you’re unable to reconnect to your online exam session, call the Service Desk – we'll do our best to get you reconnected as soon as possible. We’ll also let your Chief Examiner know you encountered a problem during your exam and whether we were able to resolve it.

If you experience difficulties during your eExam, see getting help and support.

Logging in

You can connect with or without a VPN – just choose the option that gives you the most stable internet connection.

For instructions on how to install VPN and connect using VPN with multi-factor authentication (MFA):

Need a computer?

We can help. Check out our information on buying a computer and financial support options.

Got a question? Monash Connect can help