Student complaints

Student complaints and grievances

What to do if you have a complaint against your tutor/lecturer?

If you find yourself in a position where you feel being unjustly treated by your tutor or lecturer, don't despair - there are a number of things you can do.

Stage 1: Raise your concerns with the staff member concerned

Make the time with the staff member concerned, and let them know what your concerns are. Often that is enough to clear any misunderstanding and resolve the issue without engaging a formal process.

If, however, you feel that the staff member is too biased towards you and informal resolution is not possible, then try the next stage.

Stage 2: Raise your concerns with another faculty staff member

If the complaint is not resolved informally, or it is one of bias on the part of the staff member concerned, you may talk to another appropriate staff member, who is not part of your conflict.

Academic concerns

For academic issues contact:

  • Unit Coordinator
  • Chief Examiner
  • Courses Leader (event Program Director, where required)

Admissions and enrolment concerns

For admissions and credit issues contact:

  • Student Services Officer
  • Manager, Student Services

For enrolment issues contact:

  • Education Success Adviser (ESA)
  • Coordinator, Education Success Advisers
  • Manager, Education Success Advisers

Placement concerns

For academic issues contact:

  • Professional Practice Consultant (PPC)
  • Manager, PPC
  • Director, Professional Experience

For administrative issues contact:

  • Professional Experience Office
  • Manager, Professional Experience

Where to find the names of the relevant people?

Stage 3: Raise your concerns with someone outside the faculty

If you have a difficulty talking to staff within the faculty, you may wish to discuss the matter confidentially with a member of the university counselling or health services or a Student Rights Officer or the Monash Postgraduate Association.

Stage 4: Lodge a formal complaint

If you have followed the informal resolution processes and are not satisfied with the outcome, a written request for resolution of the matter may be lodged with the Faculty Grievance Officer.

To lodge a formal grievance you must complete the Grievance Lodgement Form and email it to the Faculty Grievance Officer at .

What if your complaint is not academic or administrative in nature?

Students should note that the university has formal grievance or appeal procedures in the areas of exclusion, discipline and sex-based harassment that are separate from the academic and administrative grievance process.

See Monash student complaints and grievances page for information on how matters of concern can be resolved.