Review of results process

This is a process for students enrolled in units at the Faculty of Pharmacy and Pharmaceutical Sciences.

Requests for remarking

Except for the fail grade verification process for major assessments and examinations, students do not have an automatic right to have an assessment remarked. Students can apply to have an assessment remarked due to an error.

A re-marking request must be submitted in writing in the specified timeframe:

for assessments during the teaching period: within 10 working days after the mark was released to the student; or
for final assessments: within six weeks after the results were released for the unit with the exception of units taught in semester 2, where the timeframe is no later than the end of the first week of semester 1 of the following year.

Students who are dissatisfied with the academic judgement used to mark their assessment should follow the process for accessing additional feedback. Students who have accessed all other forms of additional feedback available and are still dissatisfied should follow the complaints and grievance process.

Before submitting a re-marking request, if the assessment is a final examination the student must have viewed the examination paper and followed the processes to access additional feedback as listed in the learning management system.

After the examination paper viewing, a student who is concerned that there may be a marking error can request to have their assessment re-marked and seek a correction.

The chief examiner (or nominee) will receive the re-marking request and, where the request is granted, appoint another marker to remark the assessment.

If the original mark is found to be incorrect due to a marking error, the error will be corrected and the revised mark will stand. The chief examiner (or nominee) will notify the student of the outcome within 10 working days of receiving the request.

The faculty must keep records of all re-marking requests and the outcomes for audit purposes for at least six months.

Faculty process for remarking - final examinations

Examinations are routinely destroyed six months after publication of results.
Students should arrange an appointment with the Unit Coordinator to view their examination paper within six weeks after the results were released for the unit with the exception of units taught in semester 2, where the timeframe is no later than the end of the first week of semester 1 of the following year. Note that the earlier the application is put in the better, in case further appeal is required.
The Unit Coordinator will respond to the student's request to view the examination or assessment within one week of the request, and the review meeting will be held with the student within two weeks of the student's initial request. If the Unit Coordinator is unavailable, an alternate Unit Coordinator will be nominated to meet with the student.
- If a notable error is found by the Unit Coordinator in the assessment of the student work, the Unit Coordinator will complete a post-Board of Examiners Result Amendment form to amend the result, which is confirmed by the Head of Department. The student will be notified by email and this result amendment will be reported at the next Board of Examiners meeting.
- If no error is found by the Unit Coordinator but the student is unsatisfied with their result, the student may apply for a review of the assessment on the grounds that there has been a notable error in marking or in recording the mark.
  - The student must apply in writing to the Chair of the Board of Examiners specifying and demonstrating the error. The application must be lodged within six weeks after the results were released for the unit with the exception of units taught in semester 2, where the timeframe is no later than the end of the first week of semester 1 of the following year.
  - The Chair will within 21 days of the application determine if there has been an error in marking or recording and may consult the Unit Coordinator or another examiner.
    - If the Chair determines that there has been an error in recording the mark, the Chair will amend the result to correct the error.
      If the Chair finds that there may be an error in marking, the Chair will arrange for the assessment to be reviewed or remarked by another examiner in respect of the error.
  - The examiner will review or remark some or all of the piece of assessment as instructed by the Chair and will make a recommendation to the Chair as to whether the mark for the piece of assessment should be altered.
  - In all circumstances, where a student's work is remarked because of an error, the last mark must stand, even if it is a fail mark.
  - Where the Chair receives a recommendation from an examiner, the Chair will make a decision to alter or not to alter the mark, taking into account advice from the Unit Coordinator as to any general adjustments to marks for the unit assessment made as part of the moderation process, or in accordance with faculty mark or grade distribution guidelines.
  - A decision of the Chair under the preceding paragraph is final.
  - Where the Chair decides to alter a mark under these procedures, the Chair must complete a post-Board of Examiners Result Amendment form, notify the student, and make a report to the Board of Examiners at its next meeting.

Faculty process for remarking - Non-examination assessments

Students have a two-week period (10 working days) from the release of result for an individual assessment item, during which they must raise any queries about their mark directly with the Unit Coordinator.
If any error is found by the Unit Coordinator in the assessment of the student work, the result will be amended.
If the student is unsatisfied with their result and the assessment is worth 30% or more of the total unit mark, the student may apply for a review of the assessment on the grounds that there has been a notable error in marking or in recording the mark.
- The student must apply in writing to the Course Education Team specifying and demonstrating the error. This must be submitted within two weeks (10 working days) of discussing the issue with the Unit Coordinator.
- If the Course Education Team determines that there has been an error in recording the mark, they will advise the Unit Coordinator to amend the result to correct the error.
- If the Course Education Team finds that there may be an error in marking, the Chair will arrange for the assessment to be reviewed or remarked by another (alternate) examiner in respect of the error.
- The alternate examiner will review or remark some or all of the piece of assessment as instructed by the Course Education Team and will make a recommendation as to whether the mark for the piece of assessment should be altered.
- In all circumstances, where a student's work is remarked because of an error, the last mark must stand, even if it is a fail mark.
- Once the Course Education Team receives the recommendation from the alternate examiner, they will make a decision to alter or not to alter the mark, and notify the student and Unit Coordinator of the decision. This decision will be recorded in the Education Team minutes.
- A decision of the Course Education Team under the preceding paragraph is final.

The BOE Chair is usually the Course Director and faculty students can contact them through the faculty Academic Services Manager or Monash Connect.