Frequently Asked Questions (FAQs)
Are there any prerequisites for this course?
No prerequisites required for this course.
Access to the self-paced E-module
Once registered, you shall be invited to register to Monash University's new Guroo Academy platform where you shall gain access to the E-module and resources for the program.
Where are the facilitated in-person sessions held?
Programs that have blended delivery, Self-paced E-module and Facilitated In-person sessions are predominately held at the Monash Health Clayton, VIC 3168.
Is there support available if I have questions during the course?
For all questions & queries email: MCHRI.Shortcourses@monash.edu
Cancellation Policy
We understand that sometimes plans change. Please read our cancellation policy carefully to understand your options:
If you notify us of your cancellation at least one month (30 days) before the start date of the program, you will be eligible for a 50% refund of the program fee. Cancellations made less than one month (30 days) before the start date of the program are not eligible for a refund. However, we do offer a one-time transfer to another program date, subject to availability.
How to Cancel
To cancel your participation, please email our support team at mchri.shortcourses@monash.edu. Ensure to provide your registration details and the reason for the cancellation.
Transfer Policy
The one-time transfer must be used within 12 months of the original program registered.
Transfers are subject to availability and are not guaranteed.
If you are unable to attend the program after the one-time transfer, the cancellation policy applies (see above).
No-Show Policy
If you do not attend the program and have not notified us as per the cancellation policy, you will forfeit the program fee and will not be eligible for a refund or transfer.
Special Circumstances
In cases of medical emergencies or other serious unforeseen events, please contact us as soon as possible. We will consider such situations on a case-by-case basis and may offer alternative solutions at our discretion.
By registering for our program, you agree to this cancellation policy.
Enquiries mchri.shortcourses@monash.edu