Who should attend

This course would be ideal for anyone working in the personal injury and disability management industry in developing and expanding knowledge in the claims management area and progress towards achieving a postgraduate qualification.

What you will learn

On completion of this course participants will be able to:

• Explain strategic approaches to claims management in the field of personal injury.
• Apply appropriate frameworks to evaluate claims management intervention strategies.
• Describe how stakeholder engagement and organisational culture can influence the management of personal injury claims.
• Apply the principles of business planning and strategy development to the management of personal injury claims.
• Design interventions and implementation strategies to improve the management of personal injury claims.
• Develop key performance indicators and measures in personal injury claims management.
• Demonstrate the ability to work as a member of a team to meet assessment task requirements.

Program structure

• Topic 1: Models of Claims Management
• Topic 2: Key Capabilities of Claims Managers
• Topic 3: Initial Triage and Claims Management
• Topic 4: Managing Complex and Longer Term Claims
• Topic 5: Reducing the Burden on Clients and Stakeholders
• Topic 6: Measuring Claims Management Performance
• Topic 7: Emerging Trends and Industry Challenges

Accelerate your qualification

Eligible participants who complete the micro-credential can receive 6 credit points of unspecified credit towards the Graduate Certificate or Graduate Diploma of Personal Injury Management, Master of Public Health/Master of Occupational Health.

Note: Successful completion of a micro-credential does not guarantee admission into an award course. Prospective students must meet the eligibility and admission requirements for the award course. A micro-credential can only be used as credit towards a single degree on one occasion, and is valid for 7 years.

For more details please email pgradenq@monash.edu or shortcourses.depm@monash.edu.

Professor Alex Collie

Professor (Research), Health Systems Services & Policy

Professor Collie is Director of the Healthy Working Lives Research Group and the Division of Health Systems, Services and Policy in the School of Public Health and Preventive Medicine at Monash University. He is an Australian Research Council Laureate Fellow; President of the Scientific Committee on Work Disability Prevention for the International Commission on Occupational Health (ICOH); a member of the Australian Research Council College of Experts.

Professor Collie is an applied public health and social policy scholar. His research and teaching focus on work injury rehabilitation, occupational health and social protection schemes for personal injury. He leads a multidisciplinary, mixed methods research program set in Australian and international personal injury schemes such as workers’ compensation, motor vehicle crash compensation and disability insurance.

He is currently Primary Chief Investigator on the ARC funded Worker Voice project, using participatory modelling techniques to re-imagine workers' compensation scheme design in Australia. He is also a Chief Investigator on the NHMRC Centre of Research Excellence in Improving Health After Compensable Injury - developing evidence to support rehabilitation after injury in motor vehicle crash; and Primary Chief Investigator on the TRANSITIONS data linkage study - characterising the transitions of workers with long term health condition between state and commonwealth social protection systems.

In addition to leading a large collaborative research program, Alex is also course co-ordinator for the Graduate Certificate in Personal Injury Management in the School of Public Health and Preventive Medicine at Monash.

Dr Michael Di Donato

Research Fellow, Health Systems Services & Policy

Dr Michael Di Donato is a Postdoctoral Research Fellow in the Healthy Working Lives Research Group at the School of Public Health and Preventive Medicine, Monash University. His doctoral studies explored the interaction between income support systems and healthcare for workers with low back pain.

Dr Di Donato’s research seeks to understand the impact of policy changes on healthcare service use and social welfare outcomes in compensated workers, to create readily reportable indicators of quality of care delivered to workers with low back pain, and continue development of a large scale health service research database. His areas of interest include social welfare and income support systems, healthcare delivery and quality for low back pain, and how compensation system policy influences worker disability and recovery.

https://www.monash.edu/medicine/sphpm/study/professional-education/terms-and-conditions