Telehealth - M4024


Graduate certificate

Healthcare at a distance

Telehealth is the future of healthcare. It is the provision of healthcare ‘at a distance’. The Graduate Certificate of Telehealth is an online course designed to provide healthcare professionals with a framework for developing a safe and effective virtual practice. You’ll gain the practical skills and knowledge required to deliver evidence-based telehealth services.

This course is delivered in partnership with Turning Point, a leading national provider of telehealth services to the alcohol and other drug (AOD), gambling and mental health sectors. The partnership between Monash and Turning Point is an exciting feature of this course. It combines the expertise in education and online learning from Monash University with the industry based telehealth experience from Turning Point.

You will learn from local and international experts, the practical, legal, ethical and policy-related requirements of working remotely with patients, clients and consumers. The aim of this course is to build on your existing professional skill sets and knowledge.

The Graduate Certificate of Telehealth will enhance the scope of practice for a range of health practitioners. Whether you are currently working in health, mental health, psychology, allied health and social sciences, government or community sectors, this course provides you with a person-centred approach to delivering telecare. You will explore the latest evidence-based telehealth practice from around the globe.

Delivered online and part-time, the Graduate Certificate of Telehealth combines the quality and recognition of a Monash qualification with the flexibility required for working health professionals. This course is eligible for the Monash Graduate Courses Discount.

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At a glance

Course Details

  • Off-campus: Part time

This course is completed online and does not require on-campus attendance at Monash University.

  • 1 year (part time)
Start date
Semester one (February) 2022
Graduate Certificate of Telehealth
Course Handbook

The Graduate Certificate of Telehealth will help build your skills and practice for the future in healthcare.

This course allows you the opportunity to focus on areas of relevance to your particular area of practice and to learn the best ways to implement a number of evidence-based improvements to Telehealth.

Learning Outcomes:

  • How to set up a Telehealth practice
  • Legal and ethical requirements of working remotely
  • Latest Telehealth software and support
  • Marketing and practice management
  • Patient or client engagement
  • Counselling skills in various Telehealth environments
  • Screening and assessment skills
  • Using Telehealth for a variety of special clients including the elderly, children and people with cognitive impairments
  • Experience and understand a range of Telehealth technologies, including;  telephone, videoconferencing, text-based counselling, email, online interactive psychoeducation programs and apps.

Key Benefits of studying the Graduate Certificate of Telehealth:

  • Examine the most recent research evaluating what works in providing effective telehealth services and understand the telehealth management principles, including patient flow and technology requirements for both practitioners and patients.
  • Learn the practical skills to provide person-centred telecare and engage with patients/clients using distant and virtual technologies.
  • Gain the knowledge to develop, maintain, and sustain a telehealth-based practice and understand any barriers or limitations.
  • This course is eligible for the Monash Graduate Courses Discount.

Why study the Graduate Certificate of Telehealth?

Hear from Course Coordinator, Dr. Naomi Crafti, about what makes this course unique and why telehealth is important to all healthcare staff and environments.

Alumni 10% Discount

This course is eligible for the Monash Graduate Course Discount. Find out more.

Entry Requirements

You need to satisfy the following entrance requirements to be considered for entry to this course.

Equivalent Australian Year 12

Minimum Entry Requirements (Domestic students)


An Australian bachelor degree in a cognate health discipline* (or equivalent) with at least a pass (50%) average.

*Cognate disciplines include medicine, nursing, dietetics, nutrition, counselling, psychological sciences, health sciences, allied sciences (paramedicine), surgery, applied sciences (nursing), science research (health care), science, social work, occupational therapy, community welfare, public health policy, and health teaching


An Australian bachelor degree (or equivalent) with at least a pass (50%) average and at least 2 years experience in a relevant health industry.

English requirements

Applicants must also meet the English language requirements.

University entrance requirements

Minimum entrance requirements for admission to Monash University Australia.

The course is structured in four consecutive units, each running for 6 weeks online. These four units build on your knowledge and skills in subsequent order.

Fundamentals of Telehealth A

  • In this unit you will gain knowledge and skills on how to set up an effective telehealth practice. This unit contains topics such as; legal and ethical concerns in telehealth, necessary and optional technology requirements, reflective practice and evaluation.

Fundamentals of Telehealth B

  • This unit builds on the knowledge and skills developed in Telehealth A, with a focus on the broader telehealth modalities available. This unit contains topics such as; use of telephone, videoconferencing, text, online resources and apps in telehealth, practice management and artificial intelligence and the future of telehealth.

Delivering Person Centred Telecare

  • This unit focuses on the patient/practitioner interaction and on evidence based skills required to obtain optimum outcomes in telehealth practice. This unit contains topics such as; client engagement in telehealth, implementing a model of care, motivational interviewing and brief interventions for behaviour change.

Special Issues in Telehealth

  • In this unit you will learn to work with clients from special population groups and how to deal with difficult patients and/or patients in crisis situations. This unit contains topics such as; telehealth for children and the elderly, telehealth for culturally and linguistically diverse (CALD) communities, managing family violence and suicidal ideation in telehealth.

Making the application

Future students

Semester one (February)

Applications for on-campus studies should be made directly to Monash University using code M4024.


Current Monash students

You may apply to transfer from another Monash course. Transfers are a competitive process. You may apply mid-year for available courses however consideration will be given as to whether you will be able to follow your course progression.

Please note that if you apply for a course transfer, you should still enrol in your current course as if you were continuing so as not to jeopardise your enrolment in the Faculty if your transfer application is unsuccessful. More about Course Transfer...

Self assess for credit eligibility

Check for study credit using the "Credit search" link on the Credit for prior study page


Fees are subject to change annually.

Full fee

Total fee for this 24 credit point (12 month part-time) course.


The equivalent fee for a 48 credit point (12 month full-time) course would be A$24,900

Fee assistance

As a full fee-paying student, you may be eligible to apply for the optional FEE-HELP to assist you to pay all or part of your tuition fees.


We offer over 360 types of scholarships, valued at up to $280,000. Some scholarships offer one-off payments while others continue for the length of your course. Learn more about Monash Scholarships.

Other costs and fees

For information on other study costs and fees, see other study costs.