Studiosity

Monash has partnered with Studiosity to provide all undergraduate and graduate coursework students in Australia, Indonesia and Malaysia with access to 24/7 online study support. Students will be able to access Studiosity via their coursework units in Moodle.

Studiosity has been integrated into the Monash standard and project templates and will appear in any new Moodle units that are created as banners on the Assessment and Support tabs. Each location (Australia, Indonesia and Malaysia) has its own custom banner that is displayed to students within that specific Callista cohort. Staff will be able to see all three banners.

Note

Please do not click on, or interact with the Studiosity banners in Moodle. Any usage of Studiosity triggers the subscription with the service. The service is only for Monash coursework students.

You can promote Studiosity in your units using the below slide decks.

How students are supported

Students from Australia and Malaysia have access to two support services via the Studiosity portal:

Connect live on demand support

24 hours a day, 365 days a year online support.

Students can be connected with a Subject Specialist to support them with:

Academic writing (structure, assessment types, text analysis)
Mathematics and Science

Writing feedback

24 hours a day, 365 days a year online support with a turnaround time varying based on demand.

Students can receive feedback on:

Academic literacy (structure, language choice)
Spelling, grammar, punctuation
Referencing, use of sources

Studiosity+

Students from Indonesia have access to Studiosity+, an instant writing feedback service.

How Studiosity appears to students View

How students access support

Studiosity provides first tier support, linking students to 24/7 advice and providing referral pathways to other university services such as Student Academic Success and the Library.
Students can access technical support via Studiosity’s website.
Students can find out how to access Studiosity on Learn HQ.

Note

The Monash Australia Studiosity service does not use generative artificial intelligence and the expectations around acknowledgement of AI do not apply to use of this service.

We recommend that you update the wording of your assessment tasks to reflect this. For example,

“In this unit you must not use generative artificial intelligence (AI) to generate any materials or content in relation to your assessment. See the Support tab for approved Monash services that do not use generative artificial intelligence.”

Staff resources

Slides about Studiosity

Educators can use slides in their teaching of first year coded units to raise awareness of Studiosity.

Support

Support with Moodle and LTIs can be directed to eSolutions or your Faculty Educational Designer.
For general Studiosity questions, please see the FAQ link below.
Urgent matters (staff only) can be directed to studiosity.support@monash.edu.
Students can access technical support via Studiosity’s website.
Students can find out how to access Studiosity on Learn HQ.

Frequently asked questions

Who has access to Studiosity?
Studiosity is available to all coursework students in Australia, Indonesia and Malaysia.
Students in Australia and Malaysia have access to Studiosity Classic, with Connect Live and Writing Feedback services while Monash Indonesia students have access to Studiosity+.
Who has access to the Studiosity data?
The DVCSE manages the reporting and data from Studiosity and provides regular reports to Faculty ADEs and relevant stakeholders, as approved by OGC and the Privacy Office.
Who will be communicating with students?
UMAC communications about academic support include information about Studiosity. Central and faculty services should continue to provide information to students about their offerings as appropriate.
Do I need to tell my students about Studiosity?
This service can be promoted within units by unit coordinators and educators to complement the other communications that are going out. We recommend that educators consider this as part of their unit student support.
Is there a limit for how often students can use Studiosity?
There are fair use policies in place for students which limit the amount of interactions (10) that they can have within a single teaching period. Students reaching this limit will be flagged for further support and referred to Student Academic Success. There is a limit of 8000 words and 4mb for files being uploaded.
What if students need more help?
There are mechanisms within the service for giving referrals to university services and flagging academic and wellbeing issues.
Will students need to cite usage as per AI usage?
No. This is no different to accessing other support services at the university, where disclosure is not required. Studiosity adheres to Monash’s standards for academic integrity.
Could I use this as part of the requirements of an assignment - i.e., getting feedback on an essay and responding to it?
Students can take their assessments to either a Student Academic Success consultation or upload to Studiosity for feedback prior to submission. If students are being asked to respond to feedback as an academic activity or assessable task then the feedback should be provided by a Monash academic staff member.
Can we see examples of the Studiosity interface?
There are examples available on their website showing what the interface and typical feedback would look like.
Is there a staff account or playspace?
This service is for students only.
Who provides the advice?
Studiosity engages specialists from select countries across the globe, allowing them to engage at times that Australian university services are closed. The Studiosity service at Monash does not use artificial intelligence. Subject Specialists are all educated professionals, at a minimum bachelor degree qualified and graduates of universities ranked in the world’s top 10%.
Are there quality assurance processes?
Specialists are hired, trained and developed to Studiosity’s rigorous standards, and only around 20% of applicants make it through the process to become Specialists. They are required to work within the guidelines of Monash’s Academic Integrity Policy - providing help, not answers - and are overseen by QA Managers to ensure best practice and compliance.
How can we be sure that students aren’t being given conflicting advice?
Studiosity does not give advice on the curriculum directly. The support provided by Studiosity relates to skills and conventions such as algebra, spelling, referencing, writing etc. Studiosity directly refers to Monash’s policies and information to advise students (e.g., the Library’s referencing guides).
Referral information for academic support, student wellbeing, careers information, referencing, academic integrity and general support is provided by the DVCSE.
Does it have any collaborative tools we can use?
No. This is an individualised support service for students.
What mathematics/science support is offered?
Studiosity provides support in foundational mathematics from algebra to statistics. Specialists are trained in guiding students through their questions rather than giving answers. Specialists and students can use an interactive whiteboard to draw diagrams and equations. If a student asks a question that is not within the scope of the service, they will be advised to seek university support.
What access to Studiosity Specialists have to Monash educational material?
Studiosity Specialists have access to publicly available material and the material that students share within the scope of the service (e.g., the question that they are asking or the brief for the writing that they seek feedback on).

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Learning and Teaching: Teach HQ

Learning and Teaching: Teach HQ

Studiosity

Note

How students are supported

Connect live on demand support

Writing feedback

Studiosity+

How Studiosity appears to students View

How students access support

Note

Staff resources

Slides about Studiosity

Early Semester

Mid to Late Semester

Support

Frequently asked questions

Your feedback matters